Patient Services Representative

UPMC Orthopedic Injury Clinic – West Shore

Schedule: Variable shifts: 8:00 AM – 5:00 PM, 8:00 AM – 6:30 PM, or 9:30 AM – 8:00 PM
4 weekend days per month and rotating holidays required

UPMC Orthopedic Injury Clinic is seeking a motivated and compassionate team member to join our fast-paced, walk-in clinic environment. This unique setting provides care for both acute and chronic orthopedic conditions, offering an exciting opportunity to support patients without scheduled appointments while working alongside a collaborative and adaptable team.

Travel Requirement: Travel required between Harrisburg, Enola, and Carlisle, PA

The Ideal Candidate Will:

• Thrive in a fast-paced, walk-in clinic environment with no scheduled appointments
• Be flexible with scheduling and adaptable to varying shift times
• Provide excellent customer service with a patient-first mindset
• Demonstrate strong teamwork and collaboration skills
• Communicate clearly and effectively with patients and care team members
• Exhibit strong organizational skills and the ability to prioritize in a dynamic setting
• Be comfortable assisting patients with both acute and chronic orthopedic concerns
• Maintain a positive attitude while supporting a high-volume patient flow

• Provide a warm and welcoming experience for all patients upon arrival
• Guide patients through self-arrival technology or complete check-in at the desk based on patient preference
• Collect copayments and other applicable payments at the point of service
• Confirm and update patient registration information at check-out
• Schedule follow-up appointments within the practice at check-out
• Coordinate scheduling or connect patients to resources for ancillary services
• Assist patients in navigating the healthcare system by providing clear, understandable instructions
• Follow up on unresolved patient questions or needs to ensure continuity of care
• Demonstrate service recovery principles and take appropriate action to address patient concerns
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits
• Promote the MyUPMC patient portal and assist with patient registration as needed
• Educate patients on financial responsibility and connect them with advocacy resources when appropriate
• Verify insurance benefits through online systems or phone inquiries with insurance carriers
• Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
• Triage and distribute phone calls appropriately to clinical staff or other departments
• Support administrative functions, including scanning medical records and faxing documents
• Maintain knowledge of the MyUPMC Patient Portal and confidently assist patients with navigation to ensure a smooth experience and continued access to care and services