UPMC Pinnacle Regional Physicians
York, Pennsylvania
Patient Services Representative
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Apply to Patient Services Representative at UPMC Pinnacle Regional PhysiciansJob details
- Location
- York, Pennsylvania
- Work type
- Onsite
- Compensation
- $40,373 - $60,632/yr
- Posted
- 2 weeks ago
- Apply on
- upmcjobs.taleo.net
About this role
Patient Services Representative – UPMC Heart and Vascular
Location: 1703 Innovation Drive, Suite 4120, York, PA 17408
Schedule:
- Monday – Friday, 7:30 AM – 5:00 PM
- No weekends or holidays
About the Role:
Are you looking for a fast-paced, patient-focused environment where you can make a meaningful impact? UPMC is seeking a Patient Services Representative to join a busy and collaborative team in York, PA. This role plays a vital part in ensuring a positive patient experience through both front desk and call center support.
What You Will Do:
- Greet and check in patients, providing a welcoming and professional first impression
- Verify and review insurance information with patients
- Answer a high volume of incoming calls and respond to patient inquiries
- Schedule and manage patient appointments
- Enter referrals and document encounters accurately in patient charts
- Manage voicemails and return calls in a timely manner
- Sort and distribute faxes; scan and upload documents into the system
Work Environment & Expectations:
- Fast-paced office setting supporting both front desk and call center functions
- Daily responsibilities may vary between check-in and call center coverage
- Strong emphasis on answering patient calls and providing timely assistance
- Utilize workflows and tip sheets to support accurate documentation and processes
What We’re Looking For:
- Strong customer service skills with a patient-first mindset
- Ability to multitask and stay organized in a busy environment
- Comfortable handling high call volumes
- Attention to detail and accuracy in data entry and scheduling
- Team player with a positive, flexible attitude
Why Join UPMC?
- Positive, family-oriented team environment
- Supportive and collaborative group of providers and staff
- Flexible and team-focused culture
- Opportunity to grow within a leading healthcare organization
Life Changing Medicine starts here.
Responsibilities:
- Provide a warm, welcoming greeting to all patients upon arrival
- Assist patients with self-arrival technology or complete check-in at the desk based on patient preference
- Collect copayments and any applicable payments at the point of service
- Confirm and update patient registration information at check-out
- Schedule follow-up appointments within the practice at check-out
- Coordinate or connect patients to resources for scheduling ancillary services
- Guide patients through the healthcare system with clear, easy-to-understand instructions
- Follow up on unresolved patient questions or needs to ensure continuity of care
- Demonstrate service recovery principles and take appropriate action to uphold the UPMC Experience
- Educate patients on and enroll them in the Biometrics (fingerprint recognition) program, explaining its benefits
- Promote MyUPMC and assist patients with portal registration when applicable
- Educate patients on financial responsibility and connect them to advocacy resources as needed
- Verify insurance benefits through online systems or by contacting carriers directly
- Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations
- Triage and route incoming phone calls appropriately to clinical staff or other departments
- Support administrative functions including scanning medical records and faxing documentation
- Maintain knowledge of the MyUPMC Patient Portal and confidently guide patients in navigating features to ensure continued access to care and information
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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