Patient Services Representative - CCP Hershey

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Hershey.

Weekend and evening availability required to support the hours of operation.

• Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling: Arrange follow-up appointments and connect patients to services.
• Support: Help patients navigate the healthcare system and provide clear instructions.
• Technology: Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
• Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks: Handle phone calls, scan records, and perform office duties.

• Completion of high school or equivalent.
• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Licensure, Certifications, and Clearances:

• Act 31, Act 33, Act 34, Act 73.

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Hershey
Work Locations: 441 East Chocolate Avenue, 17033
Business Unit: UPMC Children's Hospital of Pittsburgh
Schedule: Regular, Full-Time
Shift: Day Job
Union: No
Salary Range: 19.41, 29.15