Patient Svcs Representative (ENT Washington)

%3Cp%3E%3Cmeta content=%22text/html; charset=us-ascii%22 http-equiv=%22Content-Type%22%3E%3Cstyle%3E%0Aa {%0A text-decoration: none;%0A color: #464feb;%0A}%0Atr th, tr td {%0A border: 1px solid #e6e6e6;%0A}%0Atr th {%0A background-color: #f5f5f5;%0A}%0A%3C/style%3E%3C/p%3E%3Cdiv style=%22font-family:%27Segoe UI%27;font-size:14px;font-style:normal;font-weight:400;line-height:20px;%22%3EUPMC is hiring a Patient Services Representative to support University Ear, Nose, and Throat – Washington, located at 460 Washington Road, Suite 8, Washington, PA 15301. This role works Monday through Friday from 8:00 AM to 4:30 PM with approximately 10% travel required, and offers free on-site parking. The Patient Services Representative will serve as the first point of contact for patients, providing exceptional customer service while managing front office responsibilities including patient check-in/check-out, scheduling appointments, verifying insurance, collecting co-pays, and maintaining accurate patient records within the electronic medical record system. The ideal candidate is detail-oriented, organized, and able to thrive in a fast-paced clinical environment while delivering a positive patient experience and supporting the overall efficiency of the practice.%3Cbr%3E%3Cbr%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3C/div%3E%3Cul%3E%3Cli%3EHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.%3C/li%3E%3Cli%3EAssist with administrative duties in the office including but not limited to scanning of medical records and faxing%3C/li%3E%3Cli%3EGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preference%3C/li%3E%3Cli%3ESchedule or connect patient to resources to schedule for ancillary services at checkout%3C/li%3E%3Cli%3EUnderstands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.%3C/li%3E%3Cli%3EAssist patients in education of financial responsibility and connect them to advocacy resources as needed%3C/li%3E%3Cli%3EObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations%3C/li%3E%3Cli%3EConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries%3C/li%3E%3Cli%3EPromote MyUPMC patient portal and assist patients in registration when applicable%3C/li%3E%3Cli%3ECollect copayments and any other applicable patient payments at the point of service%3C/li%3E%3Cli%3EProvide a warm greeting for all patients%3C/li%3E%3Cli%3ERegister patients in Biometrics (fingerprint recognition) program and explain benefits%3C/li%3E%3Cli%3EConfirm and/or update patient registration information at checkout%3C/li%3E%3Cli%3EAppropriately distribute / triage phone calls to other areas and / or clinical providers%3C/li%3E%3Cli%3ESchedule follow-up appointments within the practice at checkout%3C/li%3E%3C/ul%3E

• Completion of high school graduate or equivalent is required
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
  
  Licensure, Certifications, and Clearances:
   
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran