Performance Enablement Manager for Preferred Business

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading cross-functional initiatives aligned with enterprise strategy and goals, with accountability for strategic planning, execution, and oversight. Key responsibilities include driving process transformation, developing business cases, managing risk across workstreams, and ensuring integration across product, channel, and operations teams. Job expectations include influencing decisions, maintaining stakeholder relationships, overseeing change management, and delivering outcomes through governance and performance tracking.

LOB Job Description:

The Performance Enablement Manager (PEM) serves as the Preferred Business performance Subject Matter Expert (SME) and serves as the primary point of contact to ensure enablement and execution of initiative rollouts, proficiency activities, tools & resources and strategic plans to achieve National objectives. In this role, the PEM will provide analysis and timely feedback to Performance Managers (PM) and Performance Executive (PE) on performance, client experience, behavioral trends, and channel strategy opportunities. The PEM serves as a strategic consultant to the PE and aids in building PM proficiency on performance & root cause analysis, action planning, leader excellence, virtual/in person visit effectiveness and One Team Partner integration.  Job expectations also include providing executive level updates and ensuring results align to program/initiatives objectives, strategy, procedure simplification, and new capabilities.

This role requires collaboration with multiple teams including but not limited to marketing, product, The Academy, FC channel, Consumer Investments, Business Banking, Consumer lending leaders on the development and effectiveness of enablement resources and the execution of One team partner routine. The Business Enablement Manager also oversees the deployment and the effectiveness of Proficiency Coaches (PCs) to ensure proficiency opportunities are addressed for BSAs nationally and at region/market levels.

Responsibilities:

• Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy
• Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
• Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams
• Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
• Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation

Performance Enablement Manager key responsibilities:

• Serves as primary point of contact and SME for performance enablement resources that build associate proficiency, improve client engagement and grow market share.
• Assesses quality, ROI and ensures Business Integration and Initiative effectiveness
• Provides Client, Product and Portfolio management support and escalation
• Communication Contributor, development Lead for Mastery Sessions, MBB, FCO, Business Focus Days
• Overseeing PC proficiency, development & day-to-day effectiveness
• Analyzes performance trends on key initiatives and provides executive status updates
• Strong analytical skills
• Proven ability to drive integration across multiple lines of business.
• Ability to be a change agent and work in a fast-paced environment.
• Projects enthusiasm, optimism, and determination

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 10+ years leading, coaching, and managing high performing teams
• Strong analytical skills
• Proven ability to drive integration across multiple lines of business
• Proactively collaborates and builds trusted relationships with Senior Leaders, peers and key partners
• Ability to be a change agent and work in a fast-paced environment
• Experience in building and executing effective client centric strategies that drive responsible growth and mitigate risk at scale
• Communicates strategic business plans and tactical goals clearly and effectively at all levels
• Virtual leadership Experience
• Experience partnering, collaborating and influencing Senior, market and region level leaders
• Projects enthusiasm, optimism, and determination

Desired Qualifications:

• Undergraduate College Degree
• Financial Center Channel Leadership Experience, GWIM, Preferred or Small Business Banking Experience

Skills:

• Attention to Detail
• Change Management
• Oral Communications
• Process Management
• Risk Management
• Collaboration
• Customer and Client Focus
• Decision Making
• Problem Solving
• Result Orientation
• Business Analytics
• Process Design
• Process Simplification
• Recording/Organizing Information
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Los Angeles - 888 W 7th ST - LOS ANGELES MAIN (CA9194), US - CA - San Francisco - 2485 San Bruno Ave - Portola District (CA5128), US - DC - Washington - 1931 14th St NW (DC9923), US - IL - Naperville - 1301 E Ogden Ave - NAPERVILLE NORTH BC (IL4347), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - Melville - 300 BROADHOLLOW RD - BANK OF AMERICA (NY5529), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$108,000.00 - $163,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.