Performance Manager - Pittsburgh

Security Operations Manager

About Us:

Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients.

We are a rapidly growing organization transforming the contract security industry and we need talented, committed and determined individuals to help us carry out our mission. Our environment is dynamic, committed to “dedicated service delivery” to our clients and a “best in class” employee experience for our thousands of security and LP officers.

Security Operations Manager Summary:
The Security Operations Manager is responsible for protection and the safety of employees, client locations, and the assets of an organization. The majority of our clients provide site policies and procedures which have been implemented for an extended period of time – the Security Operations Manager is responsible for reviewing and making recommendations on operational changes identified within the specific regional footprint. The Security Operations Manager ensures their staff are fully trained and provided the necessary tools to complete their assignment missions. The Security Operations Manager will engage the staff for both corrective and positive operational matters.

Security Operations Manager Qualifications:

• 3+ years of Security Operations experience
• Ability to manage a team of security officers
• Kronos experience preferred
• Proficiency in excel and word is a Must
• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.

Security Operations Manager Pay & Benefits:

• Competitive Compensation based on experience
• Health, Dental, Vision Offered
• Opportunity for Growth

Security Operations Manager Responsibilities:

• Recruit, orient, and train security personnel on appropriate security rules and procedures
• Managing and maintaining key KPI’s to ensure they are in line with company standards (overtime, open posts, etc.)
• Develop and implement loss prevention policies, protocols and procedures for the operations
• Control budgets for security operations and monitor expenses and payroll discrepancies
• Attend meetings with other client managers to determine operational loss prevention needs
• Plan and coordinate security and loss prevention operations for specific events, details or operational changes
• Ensuring compliance with company policies and security industry regulations.
• Review reports on loss prevention incidents and site breaches
• Investigate and resolve issues with security officers and client associates
• Create reports for management on security – loss prevention status – Weekly KPIs and Site Reviews.
• Analyze data to form proposals for improvements (e.g. implementation of new technology) Conduct security and loss prevention infrastructure audits and testing.
• Submit reports on all audits and testing to clients for action with follow-ups
• Train all supervisors with Kronos and other programs as needed. Follow up instructions should happen every few months for refresher purposes.

Metro One is an Equal Opportunity Employer committed to embrace diversity.