Position Summary:

The Player Development manager is responsible for leading the player development department to drive revenue growth by developing and maintaining relationships with high-value casino guests, ensures exceptional VIP service, and collaborates with marketing and gaming operations to enhance guest experiences and optimize profitability. Responsibilities are performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Formulate and execute comprehensive strategies to target, acquire, and retain high-value players, including VIP programs, rewards, and special events.
• Cultivate and maintain strong relationships with casino guests, ensuring personalized and world-class service.
• Lead and supervise the player development team, including hiring, training, motivation, and performance evaluation.
• Evaluate the performance of casino marketing programs and player development initiatives, ensuring they align with business goals.
• Develop and manage budgets for player development initiatives and high-value promotions.
• Collaborate with marketing and other departments to ensure seamless player experiences.
• Analyze player data and gaming trends to identify key opportunities for customer engagement and revenue enhancement.
• Provide exceptional service and hospitality to high-limit guests, accommodating their individual needs and preferences.
• Establish department standards, comping guidelines, incentives and objectives.
• Maintain administrative processes such as budget and staffing.
• Participate in forecast and yield management meetings.
• Ensure compliance with all gaming regulations, internal controls, and responsible gaming practices.
• Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
• Other job-related duties as assigned.

Required Skills/Abilities:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Public relations skills and knowledge of general casino operations.
• Strong analytical abilities.
• Ability to design and implement casino marketing programs.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess strong computer skills (Word, Excel, Outlook).
• Must be able to accurately and successfully perform several tasks under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills
• Must be able to communicate in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Thorough knowledge of Casino Marketing responsibilities and functions.
• Strong knowledge of casino management systems (i.e. CMS, player tracking).

Minimum Qualifications:

• High school diploma or GED required; Bachelor's degree in Marketing or related field preferred.
• Minimum of five (5) years casino host experience required.
• Bilingual or multilingual abilities preferred
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must be at least 21 years of age.

Physical Requirements:

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to sit, stand or walk for the duration of their shift.

Work Conditions:

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

Important Notices:

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.