Mattel
El Segundo, California

Player Support Lead, Digital Games

Onsite$92,000 - $115,000/yrPosted Apr 27, 2026

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Job details

Location
El Segundo, California
Work type
Onsite
Compensation
$92,000 - $115,000/yr
Posted
Apr 27, 2026
Apply on
jobs.smartrecruiters.com

About this role

4+ years in mobile free-to-play customer support; experience with live ops, payments, refunds, account recovery, and anti-cheat; proficient with Helpshift; strong writing and cross-functional collaboration.

What you'll do at Mattel:

  • train agents
  • define policies
  • track metrics

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About Mattel

Mattel
El Segundo, California