Mattel
El Segundo, California
Player Support Lead, Digital Games
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Apply to Player Support Lead, Digital Games at MattelJob details
- Location
- El Segundo, California
- Work type
- Onsite
- Compensation
- $92,000 - $115,000/yr
- Posted
- Apr 27, 2026
- Apply on
- jobs.smartrecruiters.com
About this role
4+ years in mobile free-to-play customer support; experience with live ops, payments, refunds, account recovery, and anti-cheat; proficient with Helpshift; strong writing and cross-functional collaboration.
What you'll do at Mattel:
- train agents
- define policies
- track metrics
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