Police Customer Service Representative

About the Department

Be the calm, confident first impression in a role where professionalism, trust, and service make a difference every single day and apply to the Customer Service Representative position with the Flagstaff Police Department!

As a Customer Service Representative with the Police Department at the City of Flagstaff, you will serve as the first point of contact for visitors, welcoming them with professionalism while helping maintain building security and addressing their needs. This role requires clear and effective communication in both spoken and written English, courteous and efficient telephone handling, and strict adherence to department procedures. Key responsibilities include performing fingerprinting services (both digital and ink), managing cash transactions and issuing receipts, assisting with inmate property release, and handling outgoing mail. The ideal candidate demonstrates a strong commitment to confidentiality, builds positive relationships with both staff and the public, and supports daily operations with accuracy, reliability, and a willingness to take on additional duties as needed. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve. 

Position Duties

• Supervisory:  This job has no supervisory function. 
• Budgetary:  This job does not have budgetary responsibilities but carries out day-to-day activities within the approved budget.
• Strategic Planning:  This job does not involve responsibility for strategic planning but carries out day-to-day activities that support program goals and track performance measures.
• Policies/Procedures:  This job is responsible for carrying out our day-to-day activities in support of policies and procedures.
• Compliance:  This job carries out day-to-day activities in accordance with Federal, State, and Local laws, rules, and regulations as well as City policies and procedures.
• Council Communications:  This job carries out day-to-day activities in accordance with the Council’s adopted priorities and direction.
• Reporting:  This job does not have duties related to reporting to Federal/State/Local agencies.

EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY)

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Greets all incoming visitors with courtesy and promptness at the front entrance; ascertains their business; maintains building security while assisting them.
• Communicates on the telephone professionally and courteously.
• Comprehends and follows police department procedures both oral and written.
• Establishes and maintains effective working relationships with other employees and members of the public.
• Fingerprint digital and ink.
• Maintains confidentiality about information learned on the job.
• Handles money, makes changes correctly, and issues receipts for requested incident reports.
• Assists with inmate release property.
• Collects any outgoing mail to be picked up by mail carrier.
• Performs other work as assigned.

To review the full job description, please click on the following link: Customer Service Representative - Police Job Description

Minimum Qualifications

MINIMUM REQUIREMENTS

• High School Diploma or GED.
• One year of computer experience including Microsoft Office products, email, and the Internet.
• One year of cash-handling experience
• Requires someone who can work all shifts.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements. 

DESIRED EXPERIENCE AND TRAINING

• Customer Service experience

OTHER REQUIREMENTS

• Regular attendance is an essential function of this job to ensure continuity.

Other Qualifications

CURRENT COMPENSATION AND BENEFITS: 

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.  

 Our total compensation package includes best-in-class benefits and an annual salary of $38,480.00 - $57,720.00, based on the candidate's qualifications and experience. Plus:  

• Arizona State Retirement System with 100% Match  

• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%   

• 457 Deferred Compensation Options  

• Up to 4% Annual Pay for Performance Increase  

• Group Insurance including Health, Dental and Vision coverage  

• Flexible & Health Savings Accounts  

• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty  

• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance  

• First-Time Homebuyer Assistance  

• Qualified Public Student Loan Forgiveness Employer  

• Tuition Assistance  

• Employee Clinic, Telehealth, Wellness Program & Incentives  

• Tobacco Cessation Program  

• Employer Assistance Program  

• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards 

• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers 

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!  

Benefits

The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees.  NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School.  NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.

INSURANCE
Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.

RETIREMENT
Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements. 

DEFERRED COMPENSATION
Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.

Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here
 

Supplemental Questions

Required Question

Agency Information

EmployerCity of FlagstaffAddress 211 W. Aspen Ave.

Flagstaff, Arizona, 86001 Phone(928) 213-2090
Website http://flagstaff.az.gov