Practice Operations Improvement Specialist II - Novant Medical Group

Travel required: Charlotte, Winston, Coast, Mountains, South Carolina

Primary job responsibilities focus on operational improvement strategies, financial analysis and enhancing operational success within practices at Novant Health Medical Group (NHMG) and NHE. Key responsibilities include collaborating with Central Operations, assessing current and new practices, identifying areas for improvement. Supporting reporting processes and transactional research. (i.e. front desk/scheduling/patient registration/clinical workflows/training & education, etc.) across NHMG. Ability to support integration of resources, best practices and continuity of operational procedures. Requires functioning as subject matter expert in Epic and other technology solutions used in NHMG.

• Education: 4 Year / Bachelors Degree, required. Bachelors, required. Bachelor’s degree required in healthcare administration, business, finance, or a related field.
• Experience: Minimum 5 years of management experience in the healthcare industry; physician practice management experience preferred, but equivalent leadership experience in a healthcare setting will be considered., required.
• Additional Skills Required:
  • Educational planning.
  • Performance consulting.

  • Outstanding interpersonal and communication skills.

  • Exercising initiative, judgment, problem-solving and decision making.

  • Giving and receiving feedback, team building.

  • Office equipment, knowledge of computer systems and applications.

  • Must be able to successfully manage multiple projects simultaneously with excellent time management skills   

• Additional Skills Preferred:
  • Regulatory/governing standards, corporate and regional policies and procedures.

  • Knowledge of human resource practices including supervision and staff development.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.