Accenture
San Antonio or Cleveland or California or Colorado or District of Columbia or Illinois or Maryland or Maine or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
Premium Assistance Customer Service Rep. - San Antonio, Texas, United States
Job details
- Location
- San Antonio or Cleveland or California or Colorado or District of Columbia or Illinois or Maryland or Maine or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
- Work type
- Onsite
- Posted
- 3 days ago
- Apply on
- globalcxaccenture.avature.net
About this role
Description and Requirements
Contractor Opportunity: Premium Assistance Customer Service Rep.
Location: Onsite - San Antonio, TX
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 7/26/2026
Duration: 6 Months with potential for extension
About the Role
This opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.
Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Core Duties
- Conduct research and investigations to gather all necessary information for case evaluations
- Review and analyze client documentation (e.g., paystubs) to determine eligibility for monthly reimbursement
- Communicate with PA members and employers to request missing or invalid documentation and clarify changes
- Respond to incoming calls and inquiries from clients and employers while maintaining professional standards
Deliverables or Project Scope
- Ensure accurate and timely eligibility determinations for Premium Assistance cases
- Meet or exceed daily productivity goals and assist with escalations as needed
- Support process improvements and contribute to training new team members
- Maintain compliance with professional standards
Collaboration Tools or Platforms
- Case Management Software for documentation review and case tracking
- Microsoft Office Suite for communication and collaboration, task reviews and updates
Qualifications
- High School Diploma or GED equivalent
- Minimum of 2 years' experience in customer service and/or contact center
- Minimum of 1 year experience with Microsoft Office
- Proficient computer skills and data entry skills
Preferred Qualifications
- Strong problem-solving and analytical skills
- Ability to manage workflows and prioritize tasks effectively
- Exceptional interpersonal skills for building professional relationships
- Experience in critical thinking and process improvement initiatives
- Bilingual (Spanish) a plus
Additional Information / Requirements
- Must be comfortable handling confidential information and maintaining compliance with company policies
- Basic computer applications and data entry
- Observes professional standards of conduct, including attendance, professional behavior and dress code
- Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients.
- Monday through Friday
- 8-hour shift per day between the hours of 7:00 AM to 4:00 PM CST
- Voluntary Overtime may be available Monday through Saturday
How to Apply
Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
Compliance Notes
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
- In response to a formal complaint or charge,
- In furtherance of an investigation, proceeding, hearing, or action, or
- Consistent with Accenture’s legal duty to furnish information
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.
We anticipate this contractor role will be posted until 6/26/2026.
BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
| Location | Hourly Range |
| California | $21 – $27 |
| Colorado | $19 – $24 |
| Cleveland, OH | $17 – $22 |
| District of Columbia | $22 – $28 |
| Illinois | $19 – $24 |
| Maryland | $21 – $26 |
| Maine | $18 – $23 |
| Massachusetts | $22 – $27 |
| Minnesota | $19 – $24 |
| New York | $22 – $28 |
| New Jersey | $21 – $27 |
| Virginia | $20 – $25 |
| Washington | $23 – $29 |
Drug-Free Workplace
Equal Employment Opportunity Statement