Principal DevOps Engineer

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, great teammates, and big problem solvers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you enjoy solving big problems and building new things, and if you’re all about using your talent for good, this is the place for you.

The DevOps team is responsible for the tooling and automation underlying the deployment, monitoring, and management of Care.com's services and applications. They provide 24x7 operational support to the engineering teams responsible for the applications themselves, and work with those teams to ensure that requirements around compliance and availability are met. 

As domain specialists, engineering authorities are encouraged to take ownership of key parts of Care.com’s infrastructure and guide related standards discussions and initiatives. They work closely with architects on the Engineering team to design and then implement fundamental aspects of the platform. Within the DevOps team, Principal level engineers provide mentorship and guidance to more junior members of the team and help ensure that team priorities and goals are being met.

What You'll Be Working On

• Lead high-impact, high-complexity projects, collaborating across Engineering, Security, and DevOps teams to drive architectural and operational improvements for our cloud infrastructure.
• Own the improvement and modernization of our CI/CD infrastructure, while vetting and implementing new software and processes to optimize SDLC workflows.
• Develop and maintain infrastructure-as-code and system configurations on AWS to support Care.com’s services.
• Participating in a 24x7 on-call rotation to provide escalation support around deployment tooling and workflows.
• Mentor junior engineers and facilitate training sessions on the operational and architectural aspects of the Care.com platform.
• Author and maintain high-quality documentation for our infrastructure and architectural standards.

• 8+ years working with infrastructure as code and/or configuration management tools, receiving and providing code reviews (we use Ansible, Terraform, CDK).
• Experience with CI/CD toolchains and automation (we use Jenkins, Harness, GitHub, JFrog/Artifactory/X-Ray, and SonarQube) and experience developing and extending Groovy-based Jenkins pipelines a plus. 
• Strong understanding of the AWS cloud platform including AWS cloud-native design patterns. 
• Strong written communication skills and comfort with chat tools (e.g. Slack) as a primary means of communication. 
• Familiarity with SaaS observability platforms (we use Signalfx, Splunk). 
• Solid Python and Bash programming skills. 
• Ability to work independently on projects and deliver them on time.

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. 

Salary Range:  $165,000 to $195,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

#LI-Hybrid