Principal, Sales and Customer Intelligence

Company Overview

Job Overview

At Intuit, our mission is powering prosperity around the world — and for over 100 million customers, that prosperity depends on us deeply understanding what they need and acting on it quickly. Intuit's Global Sales Organization is building a durable, AI-powered intelligence capability that connects field signal, customer voice, product releases, and revenue impact into a single operating system. As the Principal, Sales & Customer Intelligence, you'll own the architecture and operating rhythm of that capability — unifying signal sources, building the AI-powered synthesis layer, and closing the loop between what customers and sellers tell us and what the business actually does about it. This is a senior individual contributor role for someone who brings strategic thinking, operational follow-through, and a builder's instinct for turning raw signal into decisions.

Responsibilities

• Design and operate the VoC/VoS intelligence system, connecting conversational, field sentiment, customer-direct, and behavioral signal sources into a unified, recurring operating rhythm
• Build and publish recurring intelligence artifacts — weekly theme briefs, release-level loop artifacts, and quarterly scorecards — for Sales leadership, Product, and GM/BU leaders
• Build and deploy AI agents and simulations to rapidly test and validate new selling motions, GTM hypotheses, and sales strategies before full-scale execution
• Partner with Product to close the loop between customer signal and shipped features, including measuring whether releases moved the metrics they were designed to move
• Embed intelligence outputs into sales operating cadences — SteerCo, PRD reviews, seller enablement — so insights drive action, not just awareness
• Leverage AI tools to automate synthesis, draft artifacts, and surface signal in seller workflows at scale
• Identify gaps in current program coverage and recommend investments that increase customer voice share relative to field-only signal
• Partner cross-functionally with Sales Ops, Product, Customer Success, and Marketing to align on program cadence, data sharing, and insight routing

Qualifications

• 5+ years in customer insights, sales intelligence, revenue operations, or strategy with significant experience building or running VoC or market intelligence programs
• Demonstrated experience designing or operationalizing a multi-source insight system — including building the architecture that routes signal to the right owners and closes the loop
• Strong analytical skills with experience synthesizing qualitative and quantitative signal into executive-ready narratives and recurring artifacts
• Hands-on experience designing or deploying AI-powered workflows that automate insight synthesis, tagging, or routing across large signal volumes; experience with LLM-based tools or agentic systems strongly preferred
• Proven ability to work across Sales, Product, and Customer Success to translate insight into action — including embedding outputs into operating cadences, not just sharing them
• Experience defining the taxonomy or schema that makes AI-synthesized output trustworthy and actionable, not just fast
• Track record of building operating rhythms from scratch: recurring artifacts, defined owners, clear cadences, and accountability structures
• Proven ability to write and deliver high-stakes executive communications — memos, briefings, scorecards — that move leaders to decisions
• Management consulting background highly preferred — candidates who have structured ambiguous insight-to-action problems at scale
• Experience in B2B SaaS, fintech, or SMB software markets preferred
• Familiarity with tools such as Gong, Salesforce, NPS platforms, or behavioral telemetry systems preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: