Product Analyst I (On-Site)
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About this role
Job Summary:
A Product Analyst at Neumo works within the context of one or more products to proactively and strategically improve their quality and success.
Duties and Responsibilities:
- Assist with product strategy and health
- Serves as the escalation point for support of active solutions including Change Management
- Supports Delivery Teams and Platform teams
- Product health data, providing a true picture of status and performance.
- Proactive analysis and insight into whether products functioning as expected.
- Strategic, data-driven recommendations for Product/Infrastructure enhancements (e.g. improved user experience, sustainability, increased sales).
- Data and analytics for sales and marketing teams.
- A strong source of domain knowledge about the Product(s).
- In tune with product performance and tracks, analyzes, and reports on the product health metrics established by Business Unit.
- Constantly studies and analyzes product performance data, subjective feedback, post-project reviews, and new technology and market trends.
- Makes strategic, informed product roadmap recommendations to the Business Unit to improve the product’s overall performance and competitive position.
- Helps the Business Unit collaborate with Business Development to define a plan and cadence for implementing updates to active Solutions.
- Helps the Business Unit refine and maintain the product backlog in Jira.
- Contributes to product solution and design decisions.
- Passionate about the needs and experience of end-users of the product and advocates for them in strategy and design conversations.
- Escalation point for support issues that cannot be resolved by Customer Care or Level 2 Support, or which require a change to the Solution.
- The point of contact for Account Management, Customer Care, Field Services, or others inside Neumo regarding requested changes to active Solution, creating Changes Requests when needed.
- Guides the Change Management process for the Business Unit under the oversight of the Business Unit Director and Business Unit Product Manager. This includes creating new Change Requests, performing discovery and requirements gathering as needed, and facilitating Business Unit approval and solution design.
- Maintains some Solution documentation as changes occur outside of active Projects.
- Has a detailed understanding of the product and how it works at a semi-technical level and is available as a source of subject-matter expertise to the Delivery and Platform teams.
- Contributes to Request for Proposal responses as assigned by the Business Unit Director and collaborates with the BU and technical leadership to design and document our proposed Solution based upon the capabilities of the product.
- Collaborates with the Delivery Team during the Initiating and Planning phases of a new project, providing valuable background information about our proposal and the proposed solution design and to assume ongoing support of the Solution after project closure.
- Available as a resource to assist the QA Technician and Business Analyst to troubleshoot and triage issues found during testing.
Education and Experience:
Required
- 2+ years of experience in a product analyst, business analyst, or related role
- Demonstrated experience analyzing product or operational data and translating findings into actionable recommendations
- Experience supporting or participating in change management processes
- Proficient in Microsoft Office tools, particularly Excel, Word, and Outlook
- Strong written and verbal communication skills, with the ability to present findings clearly to non-technical audiences
Preferred
- Experience working with Jira for backlog management or project tracking
- Familiarity with Power BI or similar reporting/visualization tools
- Exposure to software delivery lifecycles (agile or waterfall)
- Experience contributing to RFP responses or solution design documentation
- Working knowledge of IT systems and general technical terminology (e.g. APIs, databases, web services)
Knowledge, Skills and Abilities:
- Strong data analysis skills and reporting skills. Some prior experience in these areas including report creation.
- Ability to understand software and IT systems end-to-end at a moderate level of detail.
- Ability to synthesize information and data into valuable and actionable summaries.
- Ability to communicate and problem-solve as a member of a team.
- Strong attention to detail.
- Strong organizational and process skills.
- Working knowledge of general technical terms (e.g Relational Database, Application, Server, Hard Drive, Web Service, etc.)
- Proficient in Microsoft tools (especially Outlook, Word, Excel)
- Some experience with Power BI and Jira is preferred.
Work Environment:
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
Physical Demands:
- Must be able to remain seated for extended periods.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone, video meetings and email.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.