Product Manager I (Future Opening)

Responsible for maximizing the success of the company’s product offerings, by defining product strategy, planning and executing product development, and managing product lifecycle.

• Accountability  - Take ownership of assigned products and accept responsibility for success or failure.
• Define Product Strategy – Market and technology research and trend analysis, idea intake and evaluation, product roadmaps, cross-portfolio collaboration, lifecycle planning, feasibility analysis and business case development, capital planning, network architecture planning collaboration, and collaboration with market segment owners to align market and product strategy.
• Plan and Execute Product Development – Project success, risk mitigation and contingency planning, product requirements documentation, and go-to-market activities coordination.
• Manage Product Lifecycle – Product margin and EBITDA optimization, product performance evaluation and life stage management, product performance scorecard reporting, advanced technical support escalation, product operations and quality management, and product knowledgebase content maintenance.

May be Assigned to any of the following Product Portfolio Focus Areas  (see Addendum for additional details): 

• Internet
• Video
• Wireless
• Enterprise Data & Voice
• Managed Services & IT
• Security & Datacenter
• Platforms & Capabilities
• Online Content                                                         
• Cloud and Managed Services
  • Demonstrated ability to collaborate effectively across the organization to achieve a positive outcome. 
  • Ability to foster inter-departmental harmony by promoting cross-departmental collaboration.
  • Ability to effectively influence cross functional teams without formal authority.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
  • Ability to articulate design and technical information in presentation format in front of internal and external customers. 
  • Demonstrated ability to project confidence and poise in presenting hypotheses, conclusions, and recommendations to executive leadership.
  • Familiar with common product development methodologies such as Agile, Scrum, and Waterfall.
  • Subject matter expertise in technical, financial, and marketing principles relevant to assigned responsibilities.
  • Maintains an understanding of relevant product trends, technical platforms, and legal, regulatory, and security considerations relevant to assigned responsibilities.
  • Maintains an understanding of market segmentation, trends, and demands.
  • Maintains a deep understanding of organizational core competencies and awareness of their impact on product launches and lifecycle optimization.
  • Ability to distill core components of complex problems into succinct and easily understood conclusions.
  • Ability to analyze problems and technical situations leading to optimal solutions.
  • Ability to function autonomously, assuming a great amount of responsibility, and demonstrate leadership on assigned projects with minimal direction.

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Position Title: Product Manager I

Additional Job Requirements:

This is an entry level position within the discipline demonstrating working knowledge and proficiency in areas of responsibility. Performs moderate tasks and job duties, receiving general instruction on routine work and more detailed instruction on new assignments. May have ownership of some product lines, including accountability for the ultimate success or failure of those products. Works under close supervision with some latitude for independent judgment. Supports higher level Product Managers in implementing moderate to more complex projects.

Essential Duties: 

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor Degree in Business, Accounting, Industrial Management, Engineering or related field. *
• Minimum of one (1) year of relevant experience in Product Management, Product Development, Technology Sales or Marketing, IT Development/Operations, Software Development, Technology Engineering, Financial Analysis, or Data Analytics. *

Preferred: 

• Relevant industry certifications, such as those from Pragmatic Marketing or The 280 Group.
• Telecommunications experience.  
• Other relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.   
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.