Product Manager - OTA

Job responsibilities include:  

• Conceiving Vision for the sub-set of a product (in alignment with global OTA product strategy), multi-year product roadmap for the assigned sub - OTA platform.
• An eye sharply focused on identifying the gaps in the existing product capabilities within OTA or within the ecosystem of OTA products and create superior product idea that would result in alignment across the organization for investment, engineering and launch. 
• Understanding the existing OTA Platform both functionally, technically (architectural) and how to modernize this with new capabilities to serve customers.
• Creating compelling New Roadmap from the yearly strategy and objective – for the converged or north star platform to serve customers with enhanced experience.
• Documenting the as-if Customer Journey and creating full automated journeys that will enable efficiency and intuitive experience to the to be customer.
• Communication and prioritization of customer issues/updates with stakeholders, including the assisting in testing and implementation of solutions from development to production.
• Establish scalable processes to survey and capture information, insight, and metrics on Products.
• Collaborate across functional, technical and business teams to meet the Product Delivery objectives.
• Manage Platform Product requirements (Epics, Stories) Ensure the product backlog reflects the vision and strategy! Work with Architecture, End-to-End System Engineering, and solution Engineering and have buy-in
• Populate the RTC solution backlog appropriately with appropriate solution epics and features, working with architects for the feature descriptions. 
• Coordinate dependencies with other product owners within the software organization.
• Review the Technical Architecture, End-to-End System Design and validate it for the Performance requirements (Scalable, Available, Performing and Extendible)
• Support communication of delivery timelines, status, risks, and escalations to leadership
• Build relationships with key stakeholders and other influencers who contribute to the definition and ongoing support of the new delivery software platform.
• Own the customer experience and customer journey.
• Continuously research industry developments, new market trends and understand how our products are performing with current customers.
• Consider flexibility and scalability as core attributes of the platform.