Product Quality Engineer (Customer Facing)

Brief Job Description: 

Provide support and accountability for planning, controlling and improving quality and reliability for all Services within the region. This includes services provided supplied to Vertiv Customers, directly by Vertiv Staff or Third parties. It is a Customer advocate regarding all services, systems, methods, processes, measures and issues.  Additionally, this role is responsible for implementing Systems, Processes, Policies and Procedures which will ensure an effective quality system that complies with Customer requirements, selected International and Industry Standards.

This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable). 

Responsibilities and Measurement Criteria with Time investment Needed on Each: - 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

Service Quality

• Perform Internal audits within respective areas and report its progress.
• Train and audit quality policies, standards, and procedures for respective manufacturing and service locations, sub-contracting (3rd party), and service activities.  Collaborate on improvement initiatives leading to high quality level products.
• Work with business leads to drive corrective actions for Service and Manufacturing related issues.
• Work with Cross-Functional team in the resolution of key quality issues and inquiries based on data
• Help and drive Continuous Quality Improvement of processes within respective areas.
• Propose Best practice sharing across region.
• Support the QMS Manager for the implementation / deployment and sustainment of Quality System
• Maintain documents of the Quality Management System.
• Participate in the Quality Management System reviews.

Customer Quality

• Coordinate Customer audits, and its improvement actions

Supplier Quality (in cooperation with the Market Unit and local Supply Chain)

• Support local Supply Chain by providing strategic quality support and expertise for supplier quality.
• Manage supplier claims processes within market unit in cooperation with local Supply Chain.
• In cooperation Service Quality Organization, implement and maintain common supplier quality documentation with local key suppliers.

Reporting

• Provide monthly reporting for relevant Quality KPIs 

Others

• Develop and maintain effective communication within the business
• Performs other duties and oversees special projects and assignments as may be assigned by management
• Follows procedures, rules and principles of Quality Management System,
• Respects principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices,
• Follows all rules of H&S and living environment protection defines by internal procedures or communicated during trainings,
• Follows required actions to prevent all emergency situations and follows operation controls rules,
• Reports all accidents, occupation diseases and emergency situations (where applicable)

Qualifications:

Required/ Minimum Qualifications: 

• 4 Year Degree, technical preferred
• 3-5 years of experience

Additional / Preferred Qualifications: 

• Preferred Engineering roles for at least 5 years
• Fluent in English and desirable a second language. 
• Certified internal.
• Strong leadership skills
• Strong verbal and written communication skills
• Well-developed interpersonal skills
• Active knowledge of quality systems, tools and standards desired
• Knowledge of Lean management
• Intermediate to Advanced in MS Excel. 
• Smartsheet user
• Excellent problem solver; experience with 8D methodology and supporting tools

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• N/A

Time Travel Needed: 

• N/A

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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