Program Manager - Army Reserve DEERS/RAPIDS S

Location: Fort Bragg, NC

Clearance: Secret 

Position Summary

CFDay is seeking an experienced Program Manager to oversee nationwide DEERS/RAPIDS support operations supporting the U.S. Army Reserve Command. The Program Manager will provide leadership, operational oversight, staffing management, quality assurance, customer service oversight, and contract administration for a geographically dispersed workforce supporting identification card services across multiple locations.

Essential Duties and Responsibilities

• Serve asprimaryinterface with Government representatives.
• Direct contract operations across all assigned locations. 
• Manage staffing, recruiting, retention, and workforce planning. 
• Ensure compliance with contract requirements and performance standards. 
• Monitor quality assurance and customer service performance metrics. 
• Oversee RAPIDS certification compliance. 
• Coordinate site visits and management reviews. 
• Review andsubmitrequired reports and deliverables. 
• Manage vacancy backfill efforts and continuity planning. 
• Lead corrective action activities whenrequired. 
• Support contract transition and phase-in activities. 

Minimum Qualifications

• Bachelor's Degree or equivalent combination of education and experience. 
• Five (5) years of program management, operations management, or Federal contract management experience. 
• Experience managing geographically dispersed personnel. 
• Strong organizational, leadership, and communication skills. 
• Ability to travel asrequired. 
• Ability to obtain andmaintainGovernment credentials. 

Preferred Qualifications

• Experience managing DEERS/RAPIDS operations. 
• Experience supporting DoD customers. 
• PMP certification. 
• Military personnel administration experience. 
• Army Reserve support experience.

Equal Employment Opportunity Statement
 CFDay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

HUBZone Preference
 As a HUBZone-certified company, CFDay encourages applications from HUBZone residents. HUBZone candidates are strongly preferred in accordance with program requirements.