program manager, Operations Intelligence

Now Brewing – program manager, Operations Intelligence! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company, one that not only celebrated coffee and its rich traditions but also fostered a sense of connection. We’re known for developing extraordinary leaders who share this passion and are guided by their service to others.

Join us as a program manager on our Operations Intelligence team, where you’ll lead the development and execution of staffing and scheduling strategies that impact more than 210K partners across 11K+ North American company-operated coffeehouses. You will own the direction and prioritization of features that improve our labor model so we have the right partners, at the right place, at the right time to best serve our customers. You will collaborate closely with cross-functional teams to ensure seamless implementation of initiatives that enhance the partner and customer experience.

As a program manager, you will:

Strategic Alignment

• Drive holistic strategies, orchestrate initiatives, and ensure successful delivery.
• Determine the approach for aligning multiple projects.
• Apply strategic thinking across a broad portfolio of initiatives.

Labor Optimization, Analytics, and Insights

• Lead stakeholders through development, sizing, timing, and deployment of labor model improvements.
• Understand how productivity, customer service, and operational tasks contribute to Starbucks’ largest operational expense.

Program Leadership and Governance

• Manage interdependencies and optimize resource allocation across programs.
• Keep leadership informed to enable strategic prioritization and governance.

Execution and Delivery Excellence

• Prioritize change plans with tools, expectations, and feedback loops.
• Define and document program requirements with clear, actionable briefs.
• Collaborate with cross-functional teams to deliver efficient, partner-focused solutions.
• Establish clear goals, timelines, and success metrics.
• Incorporate feedback from store teams and field leaders into program execution.

%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Ci%3E%3Cstrong%3EWe’d love to hear from people with:%3C/strong%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;%22%3E8+ years driving strategic initiatives and operational execution in large, matrixed organizations.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3E8+ years turning data into actionable insights that drive business results.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3E8+ years leading complex, cross-functional programs with measurable impact.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3EProven ability to influence stakeholders and drive alignment across teams.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3EExperience navigating ambiguity and owning outcomes from planning through execution.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3EStrong business acumen and ability to connect program goals to broader organizational strategy.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3EDemonstrated ability to build collaborative relationships and foster team effectiveness.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;%22%3EMBA or equivalent degree preferred.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;%22%3EAs a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners also have access to disability coverage, paid parental leave, family expansion reimbursement, paid vacation, sick time, paid holidays, and personal days. Starbucks offers eligible partners participation in a 401(k) plan with employer match, a discounted stock program, Bean Stock, and financial well-being tools.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3EAdditional benefits include 100% tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program, student loan management resources, and backup care. Learn more at https://www.starbucksbenefits.comstarbucksbenefits.com.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3EThe actual base pay offered will depend on factors such as skills, experience, location, and internal equity. It is not typical to hire at the top of the range.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3EWe believe we do our best work together, which is why we are onsite four days a week.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Cstrong%3EJoin us and inspire with every cup. Apply today!%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Ci%3EStarbucks is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Ci%3EQualified applicants with criminal histories will be considered consistent with applicable laws.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Ci%3EStarbucks is committed to providing reasonable accommodations. If you need assistance, contact %3C/i%3E%3C/span%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22color:black;%22%3E%3Ci%[email protected]%3C/i%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;%22%3E%3Ci%3E.%3C/i%3E%3C/span%3E%3C/p%3E