Project Manager (Experis Service Desk)

The Project Manager for Experis Service Desk will lead and manage the implementation of Epic systems while leveraging their expertise in project management, organizational skills, and process design to oversee healthcare IT projects. This role involves designing and building remote service desks, ensuring smooth transitions during large-scale Epic implementations, and collaborating with cross-functional teams to deliver high-quality solutions that support end-users and enhance healthcare operations.

Making an Impact    
•    Lead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goals. 
•    Design, build, and optimize remote service desks to support end-users during GoLive and post-GoLive phases.
•    Develop and implement project plans, timelines, schedules and budgets to ensure successful activations.
•    Establish and enforce best practices for service desk operations, incident management, and troubleshooting.
•    Lead change management efforts, ensuring smooth transitions and user adoption across the organization.
•    Coordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activities.
•    Oversee end-user training, support, and onboarding to enhance adoption of the Epic platform.
•    Monitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategies.
•    Conduct post-implementation reviews to identify areas for improvement and optimize future projects.

Your Typical Day and Other Key Details    
•    Update and maintain the project schedule through proactive engagement with project stakeholders.
•    Coordinate communications, organize meetings, and ensure effective meeting setups.
•    Develop and present PowerPoint presentations to guide and drive meetings.
•    Drive project decisions and milestones in collaboration with stakeholders.
•    Facilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter experts.

Required
•    Education:  Bachelor’s Degree or equivalent project management experience 
•    Experience: 5 – 7 years of Epic implementation experience, led over 10+ Epic GoLive Activations  
•    Proven experience in designing, building, and managing remote service desks with a strong understanding of Epic modules, workflows, and healthcare IT systems.
•    Experience with Visio, Microsoft Project, Excel, PowerPoint

Nice to Have
•    Bachelor's degree in healthcare administration, IT, Project Management, or a related field. PMP, CPHIMS, or other relevant certifications are a plus.
•    Exceptional organizational and communication skills, a proven ability to lead cross-functional and remote teams 
•    Experience with service desk tools and platforms, adhering to ITIL best practices
•    Strong problem-solving and analytical skills, translating complex issues into actionable solutions.
•    Proven track record in healthcare consulting or working with large healthcare systems
•    Proficient in agile project management methodologies

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.  

 A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.  

Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.