Project Manager - Operations Support Services (AUSTIN, TX)

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

 

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

 

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

 

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

 

Functional Title: Project Manager - Operations Support Services 
Job Title: Project Manager III 
Agency: Dept of Family & Protectve Svc 
Department: OPERATIONS SUPPORT SERVICES 
Posting Number: 19490 
Closing Date: 08/14/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Salary Group: TEXAS-B-24 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4900 N LAMAR BLVD 
Other Locations:  
MOS Codes: 2611,8058,8060,8848,16KX,1D7X1,32EX,3D0X4,611X,612X,63A,63AX,641X,712X,8K000,BU,CE,EA,SEI16 
 
 
 

Brief Job Description:

Lead complex projects that strengthen DFPS’ Operations Support Services division, driving operational excellence. The Operations Support Services division is responsible for the day-to-day facility operations of state office, the management of space utilization across the state, and asset tracking/reporting for DFPS. This position performs advanced project management work, coordinating planning, execution, and monitoring of initiatives across multiple stakeholders and levels of completion within the scope of Operations Support Services. This role plays a critical part in ensuring projects of the Operations Support Services teams are aligned with agency priorities and delivered efficiently, on time, and within scope.

Reporting directly to the Operations Support Services director, this position collaborates with leadership, subject matter experts, and external partners to manage schedules, resources, risks, and communications. Working under general supervision, this role uses strong analytical skills, sound judgment, and initiative to guide project outcomes, improve operational processes, and support mission-driven results while maintaining compliance with applicable standards and requirements.

 

Essential Job Functions (EJFs):

• Manages full project life cycle activities using established project management methodologies. Leads planning, execution, monitoring, and closeout to ensure alignment with agency objectives and successful delivery across Operations Support Services.

• Develops and manages project budgets, schedules, and resource plans. Coordinates with finance and procurement to track expenditures, forecast costs, and ensure projects remain within approved financial parameters.

• Plans and facilitates effective project meetings and communications. Prepares materials, leads discussions with stakeholders, and ensures decisions, action items, and timelines are clearly documented and executed.

• Monitors project performance, risks, and cost variances. Identifies issues, analyzes trends, and works with leadership to implement corrective actions that keep projects on schedule and aligned with expectations.

• Coordinates with internal teams, external agencies, and vendors. Serves as a liaison to ensure collaboration, compliance, and alignment across all parties involved in project delivery.

• Performs related work as assigned.

 

Knowledge, Skills and Abilities (KSAs):

Ability to maintain the security and integrity of the infrastructure per Governor Abbott Executive Order GA-48.

Knowledge of:

• Project management principles, methodologies, and best practices across varying levels of complexity.
• Applicable local, state, and federal laws, regulations, and compliance requirements related to program and project activities.
• Budget management principles, practices, and procedures.

Skill in:

• Managing multiple projects, monitoring performance, and adapting to changing priorities.
• Communication, facilitation, negotiation, and stakeholder engagement.

Ability to:

• Analyze complex information, identify risks, and develop effective solutions.
• Develop reports, dashboards, and presentations to support decision-making.

 

Registrations, Licensure Requirements or Certifications:

None required

 

Initial Screening Criteria:

Bachelor's degree from an accredited college or university. Documented project management experience and education may be substituted on a year for year basis.

Experience managing projects, business processes, or process improvement initiatives that include leading projects from initiation through completion, such as developing plans, managing schedules and budgets, coordinating cross‑functional teams, resolving issues, and reporting status to stakeholders.

Experience leading cross-division, intra-agency efforts, fostering collaboration among diverse partners/stakeholders.

Experience developing reports, analyzing data, and making data-driven recommendations.

Preferred Qualifications:

• Experience in state government, DFPS preferred.

• Experience in preparing executive-level communications and presentations.

• Experience with budget, contracts, or operational management.
• Certified Texas Contract Manager (CTCM).
• Project management certification (PMP, CAPM, Lean Six Sigma).

 

Additional Information:

This is a non-IT Project Manager position.

Position Requirements:

• Located at DFPS’ State Office, 4900 N. Lamar Blvd. in Austin, Texas. No other locations will be considered. 
• This is an in-office position, not telework.

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.