PT Customer Lead (540030)

Requisition ID 540030 - Posted  - Food Lion - USA-NC-Youngsville-1160 Us 1 North - Retail Operations

 Duties and Responsibilities:

· Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

· Greet each customer and uses his or her name whenever possible

· Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together

· Check the bottom of every cart and under all baby seats for items before completing an order

· Follow correct bagging procedures for the correct use of bags by type

· Scan customers' order and handles the payment transaction, per standard practice

· Avoid personal conversations with other associates when customers are present

· Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers

· Follow procedures for refunds and error correction

· Make every attempt to maintain accurate cash control

· Follow procedures and performs overrides

· Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).

· Maintain alertness and call for assistance when needed to service customers per service standards

· Check prices quickly and accurately

· Is courteous and helpful to other associates

· Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

· Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

· Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation

· Report any register malfunction to the Customer Service Manager or MOD

· Ensure the MVP savings center KIOSK is filled with paper and properly working

· Adhere to all company guidelines, policies and standard practices

· Observe and correct all unsafe conditions that could cause associate or customer accidents

· Notify QA of any cleaning issues or maintenance required on front end

· Successfully complete computer-based training (CBT) and training aid courses

· Perform the task of cashier when scheduled or as needed per the surge plan guidelines

· Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained

· Perform the task of Food Lion To-Go Runner when scheduled or as needed.

· Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane

· Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity

· Perform all other duties as assigned