Public Health & Prevention Specialist III (AUSTIN, TX)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Public Health & Prevention Specialist III 
Job Title: Publ Hlth and Prevent Spcl III 
Agency: Health & Human Services Comm 
Department: Transportation Services 
Posting Number: 19524 
Closing Date: 08/13/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $3,793.41 - $5,921.25 
Pay Frequency: Monthly
Salary Group: TEXAS-B-18 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 230X,43EX,43HX,4B0X1,4E0X1,60C,68S,68Z,HM,HS,MED,NAP11,SEI12 
 
 
 

General Description

The Medicaid and CHIP Services (MCS) department is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS’s mission by providing oversight to Managed Care Organizations, which deliver covered services, across delivery models, across all populations served by Medicaid and CHIP, and across all services available to individuals served by our programs. 

The Public Health & Prevention Specialist III performs moderately complex (journey-level) public health and prevention work related to coordinating the delivery of nonemergency medical transportation (NEMT) services, intake, tracking and resolution of client complaints, scheduling transportation services, quality review and monitoring of the delivery of client services in the newly created Fee For Service Delivery model. Work involves technical administrative support services in a customer care client services driven environment. Staff are responsible for scheduling transportation services and providing assistance to the contracted vendors and clients to ensure they receive NEMT services that are timely, appropriate, and delivered in a safe manner. Staff are responsible for receiving, researching and resolving complaints, reviewing service request calls to ensure quality of service and proper application of program rules and policies. Work is performed under general supervision with some latitude for independent judgment.

Essential Job Functions

Assist with the coordination and scheduling of NEMT services for clients that do not have any means to get from their residence to a covered healthcare service. This same level of service may be extended to clients that need to schedule transportation services, but do not know the scheduling protocols. Staff will be required to possess skills with operating a 10-digit key system and work at a fast pace. Knowledge of program policy and agency rules related to transportation services is critical for efficient operation. The agent is to manage the service delivery request with the most cost-effective means of transport and that also meets the clients' medical needs. Full knowledge of program policies and rules and State and Federal law is a requirement of this position and is critical to providing technical assistance to contracted brokers. Staff will participate in technical assistance sessions for Demand Response Transportation Service (DRTS) providers.

The Public Health and Prevention Technician III serves as the liaison between the contracted transportation providers, MTP administrative staff and MTP eligible clients. The technician provides guidance and direction regarding program policies and protocols and State and Federal laws to ensure consistent statewide application. Works closely with MTP's contract management staff to advise of anomalies in service requests, potential misuse or overuse of services that may warrant further examination and in the timely intake, review, assessment and disposition of client complaints. Participates in discussions with other MTP functional areas regarding pre and post monitoring reviews of the DRTS providers.

Coordinates recipient service needs with medical providers, social workers and or other state agencies and accurately documents information in the client's case notes. The Public Health and Prevention Specialist III will participate in other assignments related to validation of transportation service claims and verification of an associated healthcare event, gathering data with respect to the provision of various NEMT services by DRTS providers, complaints trending and analysis, and statistical reports and assessments with respect to call quality and review of call recordings. Staff may be required to research and develop materials to educate contracted transportation providers on program details and assist with the analysis of data. Staff will also assist with the planning, organization and delivery of information, brochures and other publications to clients and stakeholders.

Registrations, Licensure Requirements or Certifications

None

Knowledge, Skills and Abilities

• General knowledge of call center operations and functions
• Knowledge of program mission, goals and objectives
• Knowledge of State and Federal laws and agency rules, policies and procedures related to NEMT services
• Ability to effectively communicate, both orally and in writing
• Ability to collaborate in a professional manner with colleagues
• Demonstrate excellent interpersonal skills
• Knowledge of HIPAA rules and regulations and ability to demonstrate application with client information
• Demonstrates courteous, customer-friendly behavior
• Skill in researching topics and processing summary of findings
• Skill in performing data entry with a high level of accuracy and efficiency
• Ability to use personal computer and applicable programs and systems

Initial Screening Criteria

• Graduation from high school or equivalent experience in customer service preferable.
• At least one (1) year of experience in a customer service environment.
  

  Additional Information

  • Call Center environment
  • Long periods of sitting
  • Professional appearance and attire
  • Clear communication and writing skills
  • May be required to work extended hours
  • Spanish speaking perferred

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.