Receptionist - State Farm Agent Team Member

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>401(k) matching</li> <li>Bonus based on performance</li> <li>Dental insurance</li> <li>Health insurance</li> <li>Opportunity for advancement</li> <li>Paid time off</li> <li>Training & development</li> <li>Vision insurance</li> </ul> </div> <div class="trix-content"> <div>As a Receptionist at Paul Gnall’s Insurance Agency, you will be the first point of contact for our clients. You will provide a welcoming, professional experience by answering phones, greeting visitors, and directing inquiries to the appropriate team members. Your role supports the smooth day-to-day operations of the agency by maintaining an organized, efficient front office.<br><br> </div><div>We’re looking for a friendly, customer-focused individual who is empathetic, dependable, and eager to support a growing team.<br><br> </div><div> <strong>RESPONSIBILITIES:<br></strong><br> </div><ul> <li>Greet clients in person and answer phones in a courteous, professional manner.</li> <li>Assist with general inquiries and route calls and visitors to the appropriate team members.</li> <li>Process new policies, renewals, cancellations, and endorsements accurately and efficiently.</li> <li>Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.</li> <li>Respond to customer issues and complaints promptly and professionally, escalating more complex matters to management.</li> <li>Handle incoming and outgoing emails and assist with basic communication needs.</li> <li>Maintain accurate records of appointments, messages, and visitor logs as needed.</li> <li>Support daily office operations to ensure a smooth workflow.</li> </ul><div> <strong>QUALIFICATIONS:<br></strong><br> </div><ul> <li>High school diploma or equivalent</li> <li>Excellent communication and customer service skills</li> <li>Professional appearance and friendly, positive attitude</li> <li>Strong attention to detail and ability to multitask</li> <li>Proficiency with computers and common office software</li> <li>Ability to handle confidential information with discretion</li> <li>Previous receptionist or customer service experience preferred</li> <li>Must obtain your property and casualty license as well as your life and health license</li> </ul> </div>