Referral Coordinator
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Apply to Referral Coordinator at UPMC Pinnacle Cardiovascular InstituteJob details
- Location
- Harrisburg, Pennsylvania
- Work type
- Hybrid
- Compensation
- $41,808 - $62,754/yr
- Posted
- yesterday
- Apply on
- upmcjobs.taleo.net
About this role
Referral Coordinator – UPMC Cardiovascular Institute
Join the UPMC Cardiovascular Institute team as a Referral Coordinator and play an important role in helping patients receive timely diagnostic testing and specialty care. This position is ideal for an organized, detail-oriented professional with medical office experience who enjoys working with providers, insurance companies, and patients to coordinate care.
This role offers the opportunity to work remotely after successfully completing approximately six months of onsite training at our Linglestown office, providing flexibility while remaining connected to a collaborative and supportive cardiovascular team.
Schedule
- Monday through Friday
- 8:00 a.m. to 4:30 p.m.
- No weekends or holidays
Training Location
- 2808 Old Post Road, Linglestown, PA
- Training will be completed onsite for approximately six months
- Following successful training, the position will transition to a remote work arrangement
- Flexibility is available regarding the office location utilized after training
Why Join UPMC Cardiovascular Institute?
- Opportunity to work remotely after completion of onsite training
- Monday through Friday schedule with no weekends or holidays
- Collaborative team environment dedicated to exceptional patient care
- Meaningful role supporting patients through the authorization and care coordination process
- Opportunity to develop expertise in cardiovascular services and insurance authorization management
If you are a motivated healthcare professional who enjoys working behind the scenes to ensure patients receive the care they need, we encourage you to apply and become part of the UPMC Cardiovascular Institute team.
Purpose:
Serves as the primary customer service contact within Patient Access Center. Ensures effective communication between Patient Access Center staff and referring physicians, acute care hospitals, skilled nursing facilities, patients, families, Agency staff, Liaisons, and other referral sources. Coordinates and/or facilitates referrals to the correct UPMC service providers or departments. Utilizes and promotes use of excellent customer service skills.
Responsibilities:
- Provides the primary referral and inquiry customer service presence for the Agency’s services.
- Manages all incoming calls to the Patient Access Center based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
- Initiates required referral documentation in the EMR from all referral sources and assigns to the appropriate next person in the referral management process.
- Coordinate referrals for home health and hospice service lines.
- Accurately records and data enters insurance/authorization information per EMR requirements; Demonstrates a working knowledge of insurances.
- Coordinates with Business Development, other intake staff, and referral sources regarding missing or incomplete referral information.
- Appropriately utilizes Supervisor for outliers, problems, or difficulties
- Maintain standards of excellence verbally and in written form with customers both internally and externally.
- Maintain open and positive communications with all contacts.
- High School diploma required.
- Additional training as a medical secretary or licensed practical nurse and knowledge of basic medical terminology is preferred.
- Four years of experience working in a health care environment preferred or an equivalent combination of education and experience.
- Strong interpersonal and communication skills, and computer literacy/data entry skills are required.
- High level of independence required in problem solving activities.
Strong organizational skills that will generate efficiency & effectiveness.
- Ability to handle multiple tasks in a fast-paced environment & function independently and be ability to prioritize referrals.
- Ability to analyze issues objectively & provide workable solutions & implement those actions.
- Team player, flexible, and adaptable to change
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Details
Primary Location: USA-PA-Harrisburg
Work Locations: 2808 Old Post Rd, 17110
Business Unit: UPMC Pinnacle Cardiovascular Institute
Schedule: Regular, Full-Time
Shift: Day Job
Union: No
Salary Range: 20.10, 30.17