Referral Specialist - Internal Medicine

Position Summary Florida Medical Clinic Orlando Health Job Title: Referral Specialist Full Time: Monday - Friday 8:00 AM to 5:00 PM Department: Internal Medicine Location: Zephyrhills, FL Position Summary: The initial contact of each new patient. Why is Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Essential Functions • Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions. • Ensures financial information and insurance has been verified. • Updates patient insurance information in billing systems as needed. • Initiates the referral and authorization process for all services and visits. • Works closely with nursing and medical staff to facilitate optimal patient care. • Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments. • Coordinates with other departments as needed to facilitate patient’s visit. • Provides patient with referral information for other physicians and facilities. • Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Assumes responsibility for professional development and education. Education/Training • High school graduate or equivalent education. Licensure/Certification • None. Experience • One (1) year of retail, customer service or health care.