Regional Parts Distribution Center Manager

The PDC Manager is the senior site leader accountable for customer service excellence, last‑mile delivery performance, labor relations, and long‑range site strategy, leveraging embedded and emerging automated technologies within the Parts Distribution Center (PDC).

This role owns near‑term execution while developing and driving a rolling five‑year strategy aligned to network growth, customer expectations, technology evolution, workforce capability, and capital planning. The PDC Manager is expected to demonstrate enterprise‑level business acumen in supply chain distribution and industrial engineering, translating strategy, economics, and engineering tradeoffs into sustained operational performance.

5‑Year Strategic Responsibilities:

• Develop and maintain a rolling five‑year PDC strategy aligned to network demand, dealer growth, service expectations, and cost targets
• Define the site roadmap for capacity expansion, layout evolution, workforce capability, digital enablement, and service reliability
• Identify and sponsor multi‑year initiatives focused on customer experience, last‑mile performance, labor stability, automation, and productivity
• Build and defend capital and operating business cases supporting long‑term investments
• Translate strategy into annual operating plans, KPI trajectories, and execution priorities

Business Acumen & Engineering Leadership Expectations:

• Manage the PDC as a profit‑impacting node within a broader distribution network
• Apply industrial engineering principles (capacity modeling, flow optimization, labor standards, layout strategy)
• Evaluate service‑to‑cost tradeoffs, ROI, payback, and risk for capital and technology investments
• Communicate complex operational and engineering concepts at the executive level

Key Responsibilities:

• Customer service ownership and senior dealer escalation leadership
• Last‑mile delivery and carrier performance accountability
• Labor relations leadership, grievance handling, and negotiations
• Strategic planning, financial stewardship, and people leadership
• AI‑enabled decision leadership, analytics governance, and technology adoption oversight