Regional Senior Manager - Special Events and Promotions (Caesars Palace LV)

• Lead the development, planning, and execution of large-scale special events, casino promotions, VIP experiences, and hospitality activations across multiple properties.
• Collaborate with executive leadership and cross-functional departments to align event strategies with company initiatives and operational priorities.
• Identify opportunities to innovate, elevate guest experiences, and improve operational efficiencies across events and promotions.
• Oversee all phases of event execution including complex operational timelines, concept development, logistics, staffing, vendor coordination, production schedules, transportation, guest services, entertainment operations, and post-event reconciliation.
• Ensure all event documentation, operational packets, compliance files, production schedules, and SOPs are accurate, organized, and audit ready.
• Develop and maintain elevated operational playbooks and execution standards for all events.
• Develop event budgets and financial reconciliations for all assigned programs and activations.
• Lead, mentor, coach, and develop event managers, coordinators, and operational teams to ensure high performance and professional growth.
• Foster a culture of accountability, collaboration, urgency, and service excellence.
• Establish clear expectations, operational standards, and performance metrics for the events and promotions team.
• Assist in workforce planning, staffing strategies, scheduling, and labor management for event operations.
• Ensure all events and promotions comply with company policies, Nevada Gaming Control Board regulations, internal audit requirements, and legal/compliance standards.
• Prepare and oversee required submissions, approvals, promotional rules, and operational documentation related to gaming and promotional compliance.
• Partner with Risk Management, Security, Legal, and Compliance teams to ensure safe and compliant event operations.
• Maintain strong knowledge of gaming regulations, promotional compliance procedures, and operational risk mitigation practices.
• Serve as a visible operational leader during events, ensuring exceptional guest service standards and elevated VIP experiences.
• Resolve high-level guest concerns, operational escalations, and service recovery situations with professionalism and urgency.
• Build strong working relationships with casino hosts, VIP services, marketing teams, and property leadership to support premium player engagement initiatives.
• Senior-level organizational and project management skills.
• Strong financial insight includes budgeting, forecasting, reconciliation, and ROI analysis.
• Exceptional communication, leadership, and stakeholder management abilities.
• Ability to prioritize multiple large-scale projects under tight timelines with minimal supervision.
• High attention to detail with strong operational discipline and follow-through.
• Ability to lead calmly and decisively in high-pressure live-event environments.
• Advanced proficiency in Microsoft Office, event management systems, reporting tools, and operational tracking platforms.

• Minimum 7–10 years of progressive experience in special events, casino marketing, entertainment operations, hospitality, or large-scale promotions.
• Minimum 3–5 years of leadership experience managing teams, vendors, and cross-functional event operations.
• Experience overseeing high-volume, fast-paced event environments with multiple simultaneous initiatives.
• Strong understanding of casino operations, gaming compliance, hospitality operations, and promotional execution preferred.

ADDITIONAL REQUIREMENTS

• Ability to obtain a Nevada Gaming License
• Must be able to work independently. 
• Must be fluent and literate in English. 
• Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts. 
• Must be able to maneuver from floor to floor via stairways (minimum of 200 steps) or by escalator.
• Must be able to stand for prolonged periods of time (6 to 10 hours).
• Must be able to walk long distances.
• Must be able to lift and carry a minimum of 25 pounds. 
• Must have manual dexterity to stoop, bend, twist, grab, grip, type, pull, hold, tear, sort, and reach, as well as operate office and computer equipment. 
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work outdoors and in varying temperatures including extreme heat and humidity.
• Must be able to work a varied schedule to include weekends, nights and holidays.