(Remote) Business Analyst - Information Technology Services

%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-size:14px;%22%3EThe department of Information Technology Services at West Virginia University is currently accepting applications for a Business Analyst.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EAbout the Opportunity%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-size:14px;%22%3EThis position serves as a liaison between the WVU Research Office and the ITS Research Administration Applications team. The Business Analyst provides business process solutions and technical support to meet departmental and institutional research needs. Working with domain experts, the Business Analyst will elicit and identify business requirements, address usability concerns, and document solutions. As a member of the Research Administration Applications team, this role supports team members throughout the project lifecycle and software development lifecycle. The Business Analyst also assists in documenting both business requirements and comprehensive solutions for multiple projects.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:white;color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:normal;margin-bottom:9pt;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:middle;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EWe strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E37.5-hour work week%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E13 paid holidays%26nbsp;(%3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/holiday-schedule%22%3E%3Cspan style=%22color:rgb(4,95,171);font-family:arial, helvetica, sans-serif;font-size:14px;%22%3Estaff holiday calendar%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E24 annual leave (vacation) days per year (%3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/time-off/ee-leave%22%3E%3Cspan style=%22color:rgb(4,95,171);font-family:arial, helvetica, sans-serif;font-size:14px;%22%3Eemployee leave%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E18 sick days per year%26nbsp;(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EWVU offers a range of%26nbsp;%3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/insurance-plans%22%3E%3Cspan style=%22color:rgb(4,95,171);font-family:arial, helvetica, sans-serif;font-size:14px;%22%3Ehealth insurance and other benefits%3C/span%3E%3C/a%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for%26nbsp;%3C/span%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 href=%22https://talentandculture.wvu.edu/benefits-and-compensation/retirement%22%3E%3Cspan style=%22color:rgb(4,95,171);font-family:arial, helvetica, sans-serif;font-size:14px;%22%3Emore retirement benefits information%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E? Check out retirement health insurance benefits, retirement income, and FAQ’s.%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EWellness programs%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3E%3Cu%3EWhat You%27ll Do%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EProvide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EParticipate in project walkthroughs: business requirements gathering, process flows, design walkthroughs, functional test plans and implementation sessions. %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EManage written communications between stakeholders and internal business units. %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3ECreate and manage functional requirement documents for in-house development of software applications to support research administration and compliance.%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EManage product bugs and feature enhancement requests using the Research IT team’s standard issue tracking software (Jira). %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3ECoordinate and assist with system testing and production validation. %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EAssist with the Research Office research administration lifecycle process.%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EWork with business users, subject matter experts, and technical staff in resolving system-related issues. %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EManage Research IT team knowledge base articles.%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EProvide quality assurance testing to facilitate system enhancements and bug fixes. %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EFacilitate user acceptance testing (UAT) with business stakeholders.%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;line-height:1.25;%22%3E%3Cspan style=%22font-size:14px;%22%3EMaintain professional relationships with colleagues including business analysts, software developers, application administrators, and business partners.%3C/span%3E%3C/li%3E%3C/ul%3E

• Undergraduate degree.
• A minimum of four (4) years of combined experience involving:
  • Implementing business practices and strategies 
  • Collaborating with business units to gather requirements 
  • Experience in an IT field 
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Knowledge of Information Technology field, best practices, organization, and operations
• Excellent written and verbal communication skills
• Attention to details
• Great analytical, critical thinking and problem-solving abilities
• Expertise in using MS Office tools including Word, Excel and Visio
• Strong customer relationship skills  
• Superior presentation and negotiation skills
• Adaptable and capable of working in fast-paced environments
• Experience with ticketing/issue tracking software

*!

West Virginia University is a place of purpose and community.  We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere.  Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact.  To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer.  We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

 

Job Details
Job Posting: Jul 28, 2026
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Schedule: Full-time