Retirement Benefits Supervisor - Member Information Center

About the Department

Why work for TRSL?

• Service– All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service. 
• Culture– We value and support employees through open communication, professional development, recognition, and by creating a sense of community. 
• Growth– TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses. 
• Benefits– TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post-retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc. 

Position Duties

Seven years of experience in employee benefits; OR

Six years of full-time experience in any field plus four years of experience in employee benefits; OR

A bachelor's degree plus four years of experience in employee benefits; OR

A Certified Retirement Counselor (CRC) or Certified Employee Benefit Specialist (CEBS) designation plus three years of experience in employee benefits.

EXPERIENCE SUBSTITUTIONS:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Minimum Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Other Qualifications

Job Duties:

• Coordinates the workflow of eight Retirement Benefits Analyst 4 positions responsible for providing retirement counseling for members via telephone, in person or virtual.
• Coordinates the workflow of one Administrative Coordinator 4 responsible for scheduling virtual and in-person appointments and assisting visitors in the lobby.
• Supervises activities related to determining membership and service credit, counseling members on retirement options, processing purchases or transfers of service credit, refunds of contributions, repayment of refunds, and determining retirement benefit amount.
• Interviews and hires new analysts and evaluates current analysts subject to approval of higher-level Retirement System personnel.
• Manages contact center operations and contact center software as it relates to monitoring phone calls and analyzing quantitative data.
• Proactively provides coaching to team members to ensure quality customer service is maintained.
• Functions as the point of contact for de-escalation of highly complex or sensitive issues.

TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

No Civil Service test score is required in order to be considered for this vacancy.  

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.
 

Additional TRSL Job Postings can be found HERE. 

All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system. 

TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor.  

Benefits

Supplemental Questions

Required Question

Agency Information