RoNetco On-Site Junior IT Support Specialist and Software Developer Salary Range $20.00 - $26.00/hr

Job Description

POSITION:

RoNetco On-Site Junior IT Support Specialist and Software Developer

Range - $20-$26/hourly

Scope

Responsibilities revolve around Ronetco’s information technology, including hardware and software, as well as all other company office automation equipment and machines (i.e. printers, photocopiers, fax machines, etc.) This includes assisting in the evaluation and installation of new PC hardware and software (including upgrades), and responding to associates’ needs as it relates to technological issues.  Responsibilities also include the completion of all phases of technology related projects as assigned.

Specific Duties:

1. Develop new web applications as needed using current languages
2. Support standard hardware platforms and systems installed throughout our retail locations.
3. Troubleshoot and repair all technology hardware including PC’s, servers, hardware, Point of Sale Systems, Network hardware, RF hardware, and printers.
4. Provide complete recoverability of systems and applications.
5. Installation of new hardware and software.
6. Meet goals for repair standards, for service level agreements, and other measurable metrics
7. Provide remote support for hardware and software
8. Maintain equipment inventory controls and policies.
9. Interface with all Ronetco associates, groups, and department for on-site support and technology resolutions.
10. Documents all work performed for accurate accountability and issue tracking
11. Ensure the physical and cyber safety and security off all Ronetco’s Information Technology assets
12. Collaborates with Ronetco vendor’s when necessary to ensure proper and timely resolution to issues and IT project implementation
13. Escalates unresolvable issues to management
14. Completes tasks assigned by management and documents results

Requirements

1. Associates Degree or Bachelor’s degree (preferred) in an IT related course of study.  May be substituted with technology related certifications.
2. This position is located at our corporate office in Ledgewood, NJ.  It is not a remote position.
3. Excellent communication skills, both oral and written, with the ability to effectively present technical information
4. Working knowledge of IT hardware, installation models and Windows, MS Office and related applications.
5. Fundamental understanding of Linux operating systems
6. Fundamental understanding of Databases and database development
7. Fundamental knowledge and understanding of current web development applications including PHP, JAVA, HTML5, Python and others
8. Knowledge of COBOL a plus
9. Ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions.
10. Ability to work independently and be a strong collaborative partner in a complex organization
11. Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
12. Flexibility to work a variety of shifts, day, evening and overnight based on need and special projects
13. Strong sense of urgency, business ethics, dependability and follow through.
14. Demonstrates a desire to learn new and existing technologies

Important Disclaimer Notice:

The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.