Rooms Controller, FREE Medical, Dental and Vision

The Hourly Rate for this position is $25.00, plus FREE Medical, Dental and Vision.

At Andaz Napa, part of World of Hyatt Lifestyle Brand, we believe our guests select Andaz for our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.  We are Independent and Free-Thinkers!
 

Front Office Rooms Controllers are primarily responsible for room inventory to maximize selling opportunities at the Front Office.  This includes assigning room blocks for groups and guest preferences, and presenting the remaining opportunities to the Front Office Hosts for upsell opportunities.  Front Office Agents rely on the Front Office Rooms Control ability to manage the inventory and analyze reports.   This role has a direct impact on guest fulfillment with room accommodations and preferences identified from their GEM notes.  Front Office Rooms Control must also assist in the Front Office Operations including but not limited to checking in guests, checking out guests, answering phones, monitoring zingle messaging and HotSOS guest requests.  

 Andaz Napa colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Andaz Napa has the best to offer for our successful candidate.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!

• Previous hotel front desk experience or 2+ years of customer service strongly preferred
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined written and verbal communication skills
• Must be able to work a flexible schedule, including weekends and holidays
•  Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
•  Ability to listen, communicate, and make connections
•  Excellent computer competency (e.g. well versed in PC and/or Mac-based MS Office)
•  Ability to work with confidential information
• Creative problem-solving and critical decision-making skills
• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 35 pounds
• Ability to stand and/or sit for prolonged periods of time 
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

Our Values:  Empathy | Integrity | Respect| Inclusion| Experimentation| Wellbeing

 Why Work at Andaz Napa?

Complimentary Hotel Room Nights*, Discounted Colleague Rate & Friends & Family Room Rates Worldwide
Discounted F&B when Staying at Hyatt Hotels Worldwide
Medical, Dental and Vision Insurance (Full-Time Colleagues)
Retirement Savings Plan
Highly Competitive Salaries & Incentives
Excellent Training and Professional Development
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more.
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition Reimbursement, up to $1,000 a year*

This is a great opportunity to start a career with Hyatt Hotels Worldwide.  For immediate consideration for this position, click Apply Now and complete an application for this position on the Hyatt Careers Site!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status