Sales & Customer Service Representative

<div class="trix-content"> <h1><strong>Aloha!</strong></h1><div> <br><strong>Full Disclosure:<br> </strong><em>We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.</em><strong><br><br>Summary:</strong><br>Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company.<br><br><strong>Job Requirements:</strong> </div><ul> <li>Ability to work with children </li> <li>Ability to work with families in a fast-paced environment </li> <li>Experience with lead follow up and lead generation </li> <li>Comfortable engaging with leads and leads follow up</li> <li>Comfortable selling our swim program / product </li> <li>Comfortable with lead conversion and lead tasks </li> <li>Intermediate level computer skills <strong>required </strong>using Word, Excel, Google workspace</li> <li>Great phone skills</li> <li>Professional, kind and patient </li> <li>Excellent interpersonal communication and organizational skills </li> <li>Ability to complete tasks on time and on budget</li> <li>Ability to work collaboratively with colleagues of all ages and backgrounds</li> </ul><div> <br><strong>Education / Experience:</strong>  </div><ul> <li>High school diploma or GED <strong>required</strong> </li> <li>Some college or college degree preferred</li> <li>Two years of previous customer service and/or administrative office experience preferred </li> <li>Sales experience preferred </li> <li>Previous Salesforce training preferred</li> <li>Previous WAVE training preferred </li> </ul><div> <br><strong>Benefits:</strong> </div><ul> <li>Leadership roles </li> <li>Competitive pay </li> <li>Valuable work experience </li> <li>Increased social opportunities </li> <li>Future references /referrals</li> </ul><div> <br><strong>Duties and Responsibilities:</strong> </div><ol> <li>Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.</li> <li>Processes student registrations using effective sales/customer service techniques.</li> <li>Schedules and manages birthday/pool parties.<em> if applicable .</em> </li> <li>Resolves customer concerns/complaints using a professional approach.</li> <li>Assists members with purchases of merchandise and vending.</li> <li>Greets parents and students as they report to the front desk.</li> <li>Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.</li> <li>Checks voicemail and email correspondence and responds in a timely manner.</li> <li>Updates informational displays with accurate and timely promotions and literature.</li> <li>Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.</li> <li>Makes collection calls to resolve open account problems.</li> <li>Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.</li> <li>Fulfills other duties and responsibilities as assigned by the Employer.</li> </ol><div> <br><strong>Job Title</strong>: Customer Service and Sales Representative<br><strong>Reports to</strong>: General Manger <br><strong>FLSA Status</strong>: Non-Exempt<br><strong>Certifications and licenses</strong>: CPR, First Aid and AED certification preferred.</div> </div>