Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Sales Director, Healthcare

Location: Remote position in US.

As the Sales Director, Healthcare, you will define and execute the growth strategy for a high-performing Healthcare business spanning Payers, Providers, and Life Sciences. Reporting as a sales executive, you will lead first-line sales leaders and strategic individual contributors, own regional business performance, and partner across the executive team to accelerate growth. You will serve as an executive sponsor for key customers, shape go-to-market strategy, and help customers leverage AI-powered customer experience transformation to achieve measurable business outcomes.

Why This Role Matters

·         Shape the long-term Healthcare growth strategy for one of Genesys' most strategic verticals.

·         Build and develop an elite leadership team capable of sustained, predictable growth.

·         Influence product direction and market strategy through deep healthcare expertise and executive customer engagement.

·         Drive AI-enabled customer experience transformation across the Healthcare ecosystem.

Qualifications and Skills

·         10+ years of enterprise SaaS, cloud and AI sales leadership with a history of exceeding multi-million-dollar revenue objectives.

·         5+ years leading enterprise sales organizations, including leaders of leaders and strategic individual contributors.

·         Deep expertise across Healthcare Payers, Providers and Life Sciences, including industry trends, regulatory considerations and buying motions.

·         Demonstrated success creating and executing enterprise go-to-market strategies and organizational growth plans.

·         Executive relationships with C-suite healthcare leaders.

·         Experience sponsoring complex transformational opportunities with executive stakeholders.

·         Strong operational rigor in forecasting, pipeline governance, inspection cadence and performance management.

·         Experience leading organizational change, succession planning and executive talent development.

·         Executive communication, influence and presentation skills.

·         Bachelor's degree required; MBA or advanced degree preferred.

·         30–40% travel.

Strategic Leadership

·         Develop and execute the AI-forward Healthcare sales strategy aligned to corporate growth objectives.

·         Create multi-year market plans across Payers, Providers and Life Sciences.

·         Represent Genesys as an executive thought leader with customers, partners and industry forums.

·         Champion AI adoption and digital transformation strategies that differentiate Genesys.

Leadership and Talent Management

·         Lead, coach and inspire first-line sales leaders and strategic enterprise sellers.

·         Create a culture of accountability, inclusion, coaching and operational excellence.

·         Develop succession plans and recruit top sales talent.

·         Establish leadership operating rhythms focused on inspection, coaching and continuous improvement.

Business Performance

·         Own bookings, pipeline quality, forecast accuracy, operating cadence and business health.

·         Drive disciplined opportunity reviews and strategic deal orchestration.

·         Allocate investments and resources to maximize long-term growth.

·         Present executive business reviews with actionable recommendations.

Customer and Market Engagement

·         Serve as executive sponsor for strategic healthcare customers and partners.

·         Build trusted relationships with C-suite executives and industry influencers.

·         Leverage healthcare expertise to shape customer transformation strategies and measurable business outcomes.

·         Provide market intelligence that influences product, pricing and GTM strategy.

Cross-Functional Leadership

·         Partner with Product, Marketing, Customer Success, Professional Services, Finance, Legal and Alliances.

·         Influence enterprise priorities without direct authority.

·         Drive scalable processes, operational excellence and customer-centric innovation.

·         Ensure alignment across executive stakeholders to accelerate growth.

Success Measures

·         Consistently exceed bookings and revenue objectives.

·         Develop a strong leadership bench and succession pipeline.

·         Improve forecast accuracy and sales productivity.

·         Increase strategic customer engagement and executive sponsorship.

·         Expand market share across the Healthcare vertical.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.