• Company parties
• Employee discounts
• Opportunity for advancement

• Giving tours and creating a welcoming first impression for families.
• Calling, texting, and emailing leads to schedule trial classes.
• Following up with families after trials and converting them into memberships.
• Explaining the KidStrong program and answering parent questions.
• Managing leads and member information in CRM systems like GloFox.
• Supporting member retention and maintaining relationships with families.
• Assisting with front desk operations and customer service.
• Representing KidStrong at community events, schools, and local partnerships.
• Collaborating with coaches and leadership to deliver a strong member experience.
• Works closely with the KidStrong General Manager to ensure that the staff and Center are looked after. 
• Builds and maintains KidStrong class size through scheduling optimization. 
• Communicate with staff for all trials and anything they need to know about the members. 
• Follows KidStrong corporate policies, guidelines, systems and processes. 
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, delinquent account procedures, customer care calls, and change requests. 
• Provides and maintains the highest level of customer service. 
• Provides effective decision-making regarding customer service issues. 

• Prior experience in outbound phone sales is strongly preferred 
• Strong sales mentality and comfortability with sales efforts 
• Associate or bachelor's degree preferred 
• Must have the ability to work a flexible schedule, including evenings during the week (4p-730p) and weekends (at least 1 weekend morning 9a-230p). 
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process. 
• Understanding of all performance metrics (KPIs), revenue, etc. 
• Excellent verbal and written communication skills. 
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence. 
• Strong work ethic, integrity, and professional demeanor. 
• Practical work experience using Microsoft Office products as well as G-Suite 
• Fitness, retail, and/or hospitality industry experience preferred. 
• Required to work at least three (3) weekday nights and at least one (1) weekend day 

• Outbound phone sales experience: 2+ years 
• Customer Service: 2 years 
• Required Shifts: Morning, Mid-Day, Evening, and Weekend 

• Want to work with great people
• Want personal and professional growth
• Want to make an impact 

KidStrong is a private child development training center focused on brain, physical  & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.