Sales Support Level 2

Position Summary:
The Sales Support Specialist II provides advanced administrative, commercial, and operational support to the Sales team within an aerospace manufacturing environment. This role serves as a key liaison between customers, sales representatives, engineering, operations, supply chain, quality, and finance to ensure timely and accurate processing of customer inquiries, quotations, orders, and contract requirements. The position requires strong knowledge of aerospace manufacturing processes, customer expectations, and contract administration to support revenue growth, customer satisfaction, and on-time delivery performance.

Key Responsibilities:

Customer and Sales Support

• Serve as a primary point of contact for customer inquiries, order status requests, and routine commercial matters.
• Support outside sales representatives and account managers by preparing quotations, proposals, and customer presentations.
• Maintain regular communication with customers regarding schedules, lead times, pricing, and order fulfillment.
• Assist in managing key customer accounts and developing positive customer relationships.
• Coordinate customer visits, audits, and business review meetings.

Quotation and Contract Management

• Prepare and process Requests for Quote (RFQs) utilizing engineering, manufacturing, and finance inputs.
• Review customer purchase orders for accuracy and compliance with quoted terms.
• Analyze customer contracts, specifications, and flow-down requirements.
• Ensure customer requirements are communicated to applicable internal departments.
• Support contract review processes and maintain associated records.

Order Management

• Enter and manage customer orders within ERP systems.
• Monitor orders throughout the manufacturing process to ensure adherence to customer commitments.
• Coordinate order changes, schedule adjustments, and expedite requests.
• Track backlog and delivery schedules to identify potential risks.
• Maintain accurate customer and sales data within company systems.

Cross-Functional Coordination

• Collaborate with Engineering, Production Planning, Quality, Supply Chain, and Shipping departments to support customer requirements.
• Assist in resolving delivery, quality, and production-related issues impacting customers.
• Coordinate responses to customer corrective action requests and supplier performance inquiries when required.
• Support new product introduction (NPI) and transition programs.

Reporting and Analysis

• Generate sales reports, backlog reports, forecasting data, and customer performance metrics.
• Monitor key account activity and assist with sales forecasting.
• Analyze trends related to customer orders, quote conversion rates, and delivery performance.
• Prepare presentations and business reports for management review.

Qualifications:

Education

• Associate's degree in Business Administration, Marketing, Supply Chain, Manufacturing, or related field required.
• Bachelor's degree preferred.

Experience

• 3-5 years of experience in sales support, customer service, account coordination, or commercial operations.
• Experience in aerospace, defense, manufacturing, or other highly regulated industries preferred.
• Experience supporting quotations, contract review, and order management processes.

Knowledge, Skills, and Abilities

• Knowledge of aerospace manufacturing processes and production environments.
• Understanding of customer contracts, purchase orders, and commercial terms.
• Experience with ERP/MRP systems such as SAP, Oracle, Epicor, M3, or similar platforms.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to handle multiple priorities and deadlines simultaneously.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• Experience with AS9100 aerospace quality systems.
• Knowledge of aerospace customer requirements and contractual flow-downs.
• Familiarity with government contracts and defense industry requirements.
• Experience with CRM systems such as Salesforce, Microsoft Dynamics, or HubSpot.
• Background supporting OEM and Tier 1 aerospace customers.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.