Salesforce (IT Application Development - Journey)

About the Department

WSLCB Vision 
 Safe communities for Washington State.
   
Mission 
 Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
   

This position is currently eligible to telework. This position is expected to work in the office up to 2 days a week, there is some flexibility with this requirement. 

Who we are 

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.  

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.  It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. 

The Washington State Liquor and Cannabis Board's (WSLCB) Information Technology Services Department (ITSD) is announcing an exciting opportunity for a Salesforce (IT Application Development - Journey) position in Olympia, WA. This position is located within the Salesforce Team which serves to define business technical needs, design, develop and maintain software solutions for WSLCB that are innovative, secure and meet IT industry standards. The Salesforce team consists of the WSLCB’s salesforce developers, system administrators, and business analysts. This journey application/Salesforce developer, reports to salesforce team supervisor and, under general direction.

This is journey-level technical application, integration, and data development position that is responsible for design, development, enhancement, and maintenance of multiple enterprise applications including all inter-system and inter-agency interactions.  The position is responsible with creating and ensuring the requirements and documentation standards within the WSLCB are adhered to. This position provides expert level technical services by designing, testing, implementing and maintaining multi- dimensional information systems used to issue licenses to produce, distribute and sell beer, wine, spirits, vapor products, cannabis and tobacco in the State of Washington; and tools to support the compliance services including education, audits, investigations, and public records. These systems provide, manage, monitor and assess data required to make informed decisions at enterprise, division and business unit level for large and highly complex development efforts consisting of multiple applications consisting of various coding languages and integrations. This position works with highly visible systems that have agency-wide (all divisions), statewide, and multi-agency impact; providing integration of WSCLB custom, Software-as-a-Service (SaaS), and WSLCB Commercial Off the Shelf (COTS) solutions and custom configured and coded solutions on Platform-as-a-Service (PaaS) for internal and cross-enterprise systems.  

If you have an interest in working independently in a position where you balance multiple testing activities as well as collaborate with cross-agency, cross-divisional, and cross-disciplinary teams involved in the application development process to ensure that systems meet business requirements and technical design specifications with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!
 

WSLCB provides a modern work environment and excellent benefits including: 

• A comprehensivebenefits package(including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• PaidVacation, Leave, and Holidays
• Tuition Waiver(enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees) 
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning) 
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible) 
• Employee Assistance Program- a confidential program created to promote the health, safety and well-being of public service employees 
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia) 
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work. 
• Free parking 

Position Duties

Some of the duties you will perform are:

• Develop detailed, comprehensive and well-structured application architected designs to assure quality, efficient and secure complex software systems and databases for staff, other agencies, and the public to consume daily, weekly, monthly and yearly work.
• Develop complex, user intuitive, ADA compliance, and secure web user-interfaces which includes secure architecture design, coding, unit tests, function tests, system tests, and implementation.
• Write code to enhance, improve logging, reporting and security of COTS, PaaS, and SaaS solutions.
• Use industry   best practices to optimize custom and COTS/SaaS solutions and report data query performance
• Optimize data models for PowerBI and write custom ETL solutions to extract transform data and load into WSLCB Salesforce  system, and various interfaces for internal and external agency use. 
• Verify and validate successful code migration and implementation including code review of Commercial off the Shelf (COTS) systems.
• Coordinate with COTS, PaaS, and SaaS vendors, application administrators and technical staff on defining technical integration, logging, reporting and security requirements, implementing, upgrades, enhancements and security patches.
• Provide system analysis, consult, and support system failures of small to complex information systems independently.
• Architect application components, APIs and web services for re-usable code
• Develop, review and approve code modification of fellow developers before migration into user acceptance testing and into production. 
• Plan, design, document, review and write code to create, enhance or fix application components.
• Using Cloud ETL services to build integration with Custom-Off the Shelf (COTS), Software-as-a-Service (SaaS) software, and Platform-as-a-Service(PaaS) services
• Maintain System documentation and Security & Coding Standards:
  • Write and update technical specifications,
  • Write and update release notes and support plans.
  • Update and develop project plans.
  • Develop implementation plans.
  • Develop system diagrams.
  • Review logs for production problems/incident tracking.
  • Develop job documentation.
  • Create batch schedules.
  • Develop contingency plans, risk/assessment.
  • Create issue papers.
  • Create quality assurance reports and findings.
• Stay current with new/emerging technologies and/or systems.
• Stay current with professional certifications as required by position.
• Participate in required and other job-related training.
• Remain current with RCW, WAC changes and new laws, policies, etc. that are applicable to job duties.
• Provide cross-training to fellow team members.

Minimum Qualifications

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify. 

You need at least 3 or more years of working level knowledge and experience in the following:

• In software development languages and MVC frameworks. 
• In HTML5, CSS, JavaScript.
• Demonstrable knowledge of platform authentication patterns (SAML, SSO, OAuth).
• Demonstrable extensive knowledge of platform security capabilities (eg. TLS, SSL).
• In scripting languages and data management. (eg. SOQL, SOSL, T-SQL, Azure cloud services, data management, database architecture, ETLs, data profiling, data modeling and data conversions, especially in conversion to the Salesforce platform.)
• In data reporting tools At least 1 year using Microsoft or Salesforce reporting tools. 
• Knowledge of data integration tools and experience integrating solutions with different business systems.
• In building and maintaining multiple application complex web based application techniques including version control, automated testing and continuous integration.
• In comparing benefits and limitations of open source software vendor developed software.
• Maintaining RESTful web services (eg. Apex, SQL, SOQL, and Python or other Azure compatible language to build WebAPI).
• In taking business requirements to analyze and design, develop, test, normalize, install and implement agency datasets. (eg. writing T-SQL for create schemas, stored procedures, views, Azure Synapse and/or Data Factory driven ETLs (extract data from one source (database, API, File, etc.), transform the data per business rules and load into a different source (database, API, File).
• In developing and implementing data mining and use of data definition language.
• In evaluating software quality and applicability in testing software capabilities. 
• In using evaluation software for validating software APIs, performance, and ADA compatibility. 
• Demonstrable knowledge of developing system estimates for new software solutions, full or partial software solution replacements, and upgrading software solutions.
• Demonstrable knowledge of COTS/SaaS/PaaS software and ability to provide integration and security requirements for RFIs and RFPs.
• In working in an environment where IT security best practices, policies, and procedures are required and audited, with having responsibility for enforcing and administering the policies and procedures.
• Demonstrable knowledge of SDLC (Software Development Life Cycle), and Agile development methodology.
• Demonstrable knowledge of skills in unit testing, requirements testing, user testing, load testing, functional, performance/load testing, and regression testing.
• Demonstrable knowledge of workload management skills -plan and organize assignments to create timely, accurate work products. Work efficiently, remain focused, and handle interruptions effectively.
• Demonstrating working-level customer service skills - build and maintain customer relations and satisfaction.
• Knowledge of business and management principles involved in planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
• In research skills and problem solving – collect, synthesize, and evaluate information.
• Experience with systems security skill - knowledge of systems security issues.
• Experience with application systems operation, infrastructure and performance skill.
• Experience with systems integration skill in application development.
• Experience with technical consulting skills — provide long term strategic and change management consultation.

OR

At least 1 year as an entry-level Salesforce developer or equivalent.

Preferred/Desired Qualifications:

• Bachelor’s degree from an accredited college or university with major coursework in data science, information technology, web development, computer science, or related field.

• 3 or more years experience in, and demonstrable knowledge of directly working with the Salesforce product suite, including Sales, Service, and Experience Clouds as a Salesforce developer and administrator.

• 3 or more years experience in, and demonstrable knowledge and experience in all current Salesforce development languages including Apex, VisualForce, Lightning, SOQL/SOSL, and Omniscript.

• Knowledge of Cloud Architecture and recent experience developing using PaaS, SaaS, IaaS with focus on scalability, security and integration challenges.

• Current Salesforce Developer Certification.

• Recent experience in building Salesforce Lightning applications.

• Experience with VSCode, Git and Salesforce (SFDX) deployment life cycle.

Required Equity Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others 

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies: 

Accountability: Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight; develop innovative solutions to a variety of issues. Make timely decisions although faced with limited data or resources. Accept own role when expectations are not met, and respond quickly to resolve issues with others.

Build and Maintain Relationships: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity, and uses diverse perspectives to meet the agency’s mission and goals.

Effective Communications, General:  Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others.  Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (“plain talk”).  Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications, Writing Skills:  Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correcting errors in grammar, punctuation, and spelling.   Independently compose written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules.  Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient or student information)

LEAN: Actively pursue opportunities for problem solving and continuous process improvement, participate in team huddles, and promote program priorities and results.

Serving Customers: Build and maintain internal and external customer satisfaction with the products and services offered by the Liquor Control Board, develop innovative ideas that provide solutions to our customers’ challenges.

Safety: Understand and follow agency safety policies and other standards established to maintain a safe work environment.  Carefully organize your personal workspace to minimize the likelihood of accidents.  Report all injuries, accidents or hazards to your supervisor immediately.

Adaptability: Demonstrates flexibility in the face of change. Projects a positive demeanor regardless of changes in working conditions. Shows the ability to manage multiple conflicting priorities without loss of composure.

Analysis: Use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions.

Judgment: Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance.

Consulting: Employ expertise, credibility, and effective partnering to help clients identify, evaluate, and resolve complex or sensitive issues, problems, and service needs.

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Computers and Electronics: Knowledge of electronic equipment, computer hardware and software, including applications, programming and databases. Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills.

Software Development: Knowledge of WebAPI, REST, C#, .NET, MVC, Entity Framework, HTML5, AngularJS, JavaScript and T-SQL, TFS, Git, SSIS and ability to grow skillset to match industry standards.

Program Management: Effectively direct and integrate all aspects of a project or program, ensuring that work progresses toward achieving goals and objectives.

Research Skills: gather information: Can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can validate appropriateness of data/information; can logically defend outcomes/results; can analyze and evaluate the accuracy of data; can integrate multiple items of data; contrasts conflicting data; can identify and organize documents and information in ways that make it useful for subsequent applications.

Stress Tolerance: Effectively handle highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.

Tact & Diplomacy: Respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Workload Management: Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.

Personnel Management: Assesses current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately selected, developed, utilized, appraised, and rewarded; takes corrective/disciplinary action when necessary.

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

Other Qualifications

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**A resume will not substitute for completing the "work experience" section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.


Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

Required Question

Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov