SCA Customer Service Representative

$ 1,500 Sign-On Bonus for External Candidates

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday- Friday and Rotating Saturdays. Employees are required to have flexibility to work any 8-hour shift during the hours of 6:00am - 12:00am CST, Monday- Friday and rotating shift of Saturday 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home.

               

Primary Responsibilities:

• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner.
• Take and make calls to Veterans, Service Members and Providers while maintaining sensitivity to toward military culture
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries. 
• Identify potential behavioral health situations and follow contract specific protocol to assist callers. 
• Maintain constant awareness of service level and queue status in order to meet contractual requirements.
• Handle both inbound and outbound call volume, as well as other duties as assigned.

                       

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3ERequired Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EHigh School Diploma / GED OR equivalent work experience%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EMust be 18 years of age OR older%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E1+ years of call center experience%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E1+ years of customer service experience%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAbility to attend 100% of training for 8 weeks 8:00am - 4:30pm CST%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAbility to work every other Saturday shifts between hours of 7:00am - 5:00pm CST%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAbility to work normal hours of operations 6:00am - 12:00am CST Monday - Friday, and Saturday 7:00am - 5:00pm CST flexibility to work any assigned 8-hour shifts%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EExperience with Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EExperience working in the Healthcare Industry%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EExperience working with Medicaid or Medicare%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EMilitary experience%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3ETelecommuting Requirements:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAbility to keep all company sensitive documents secure (if applicable)%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3ERequired to have a dedicated work area established that is separated from other living areas and provides information privacy%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin-bottom:10pt;margin-top:5pt;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin-bottom:10pt;margin-top:5pt;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from%3Cspan style=%22mso-spacerun:yes;%22%3E %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%2416 - %2429 hourly%3C/span%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E based on full-time employment. We comply with all minimum wage laws as applicable.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin:0in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3E%3Cstrong%3EApplication Deadline:%3C/strong%3E This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Tahoma;font-size:10.0pt;margin-bottom:10pt;margin-top:5pt;%22%3E%3Cspan style=%22background-color:white;font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin-bottom:10pt;margin-top:5pt;text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3EAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin-bottom:10pt;margin-top:5pt;text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3E%26nbsp;%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Tahoma;font-size:10.0pt;margin-bottom:10pt;margin-top:5pt;text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:10.0pt;margin:0in;text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3EUnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;text-align:center;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;text-align:center;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;text-align:center;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;font-size:10.0pt;margin:0in;text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3EUnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.%3C/i%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E