Security Operations Manager

About the Role
Nation Security is seeking a skilled and committed Security Operations Manager in the Orlando area to oversee and lead security teams across multiple client sites. In this critical leadership role, you will drive operational excellence, uphold high service standards, ensure regulatory compliance, and foster strong relationships with clients and staff. You will play a central role in optimizing team performance, enhancing daily operations, and exemplifying Nation Security’s core values of professionalism, reliability, and safety.

Key Responsibilities

Team Leadership & Development

• Oversee daily operations at assigned client sites to ensure consistent, high-quality service.
• Manage recruitment, onboarding, training, and performance evaluations for security personnel.
• Address employee relations and disciplinary matters professionally and promptly.
• Establish clear performance expectations and provide coaching and mentorship to supervisors and officers.

Client Relationship Management

• Act as the primary point of contact for clients in your portfolio.
• Build and maintain strong, long-term client relationships through proactive communication.
• Conduct regular site visits and satisfaction reviews to ensure client expectations are met or exceeded.

Operational Oversight & Compliance

• Ensure all personnel maintain valid licenses, certifications, and security clearances.
• Monitor compliance with company policies, client contracts, and applicable regulations.
• Conduct site audits, risk assessments, and inspections to identify and mitigate vulnerabilities.
• Lead incident investigations and coordinate responses with internal teams and external partners.

Reporting & Administration

• Prepare and maintain operational reports, including staffing updates, incident summaries, and billing documentation.
• Participate in safety committees and contribute to investigations, corrective actions, and risk mitigation plans.
• Assess staffing needs and allocate personnel strategically to meet operational and budgetary objectives.

Continuous Improvement

• Stay informed on industry trends, emerging technologies, and best practices.
• Identify opportunities to streamline processes and enhance efficiency and service delivery.
• Support the development and refinement of internal policies, procedures, and training programs to drive operational excellence.