Senior Analyst, Digital Sales Experience

%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-background-themecolor:background1;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E%3Cstrong%3EAbout Us%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States.%26nbsp; In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication.%26nbsp; We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:15.0pt;margin-bottom:0in;vertical-align:baseline;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22border:1.0pt none windowtext;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-border-alt:none windowtext 0in;mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;padding:0in;%22%3E%3Cstrong%3EJob Overview%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan class=%22normaltextrun%22 style=%22mso-themecolor:text1;%22%3EThe MBUSA Digital Experience Vision is to create a seamless end-to-end experience that is focused on the customer and fearlessly defines the future of digital. Digital Experience delivers on this through its rallying cry of: Innovate. Disrupt. Lead.%26nbsp;%3C/span%3E%3Cspan class=%22eop%22 style=%22mso-themecolor:text1;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22border:1.0pt none windowtext;mso-border-alt:none windowtext 0in;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;padding:0in;%22%3E%3Cstrong%3E%3Cu%3EPurpose of the job%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EThis role supports Digital Sales strategic initiatives—such as the online credit application support—while ensuring compliance in close partnership with various Mercedes-Benz entities. It also contributes to key projects across the CRM, Personalization, and Loyalty teams, as well as the broader Digital Experience organization, helping to ensure the seamless integration of MBFS objectives and touchpoints throughout the customer journey—from Path to Purchase through Path to Passion.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EThe role will support testing and development for eCommerce projects, providing ongoing support for eCommerce features such as payment estimators and credit applications. Engagement in all Scaled Agile Framework (SAFe) activities for MBUSA, MBVans, and MBFS, ensuring alignment with agile methodologies is required. The Digital Sales Experience Analyst is a member of a technology development program that is tied to one or more teams (both MBFS and MBUSA) that work based on agile principles to create digital technologies (i.e. products) serving our internal and external customers. The Digital Sales Experience Analyst collaborates with a wide range of people such as a solution owner, business owners, customers and stakeholders to identify and define customer needs, understand the product’s object in context of the broader solution and developing, maintain, and improve the product vision, roadmap, and features.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EThe Digital Sales Experience Analyst will also help advance initiatives for the CRM, Personalization, and Loyalty teams by owning and managing projects on an as-needed basis, and liaise with other Digital Experience teams to ensure MBFS objectives are represented and met.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22border:1.0pt none windowtext;mso-border-alt:none windowtext 0in;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;padding:0in;%22%3E%3Cstrong%3E%3Cu%3EResponsibilities%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoBodyText%22 style=%22line-height:105%;margin:.7pt 25.85pt .0001pt .5in;mso-list:l0 level1 lfo1;tab-stops:13.25pt;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:105%;mso-themecolor:text1;%22%3EOEM Engagement %26amp; Alignment: Build and maintain relationships within the Digital Experience team and across MBUSA, especially key stakeholders, and 3rd party technology providers. Partner with the eCommerce and all downstream MBUSA, MB Vans and MBFS teams on establishing and executing the strategic vision for Mercedes-Benz digital retailing capabilities.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoBodyText%22 style=%22line-height:105%;margin:.7pt 25.85pt .0001pt .5in;mso-list:l0 level1 lfo1;tab-stops:13.25pt;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:105%;mso-themecolor:text1;%22%3EExploring Markets and Users: Gather OEM and dealership digital retailing requirements and assess MBFS product capabilities to make recommendations by scenarios. Research, observe, and document how users utilize digital retailing technologies in their environments to drive an effective product design and implementation.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoBodyText%22 style=%22line-height:105%;margin:.7pt 25.85pt .0001pt .5in;mso-list:l0 level1 lfo1;tab-stops:13.25pt;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:105%;mso-themecolor:text1;%22%3EDefining Product Strategy, Vision, and Roadmaps: Collaborate with the OEM, key MBFS stakeholders, and 3rd party technology providers to deliver digital retailing technology products and services. Support the coordination of all MBFS digital retailing activities from the initial concept to the production deployment.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoBodyText%22 style=%22line-height:105%;margin:.7pt 25.85pt .0001pt .5in;mso-list:l0 level1 lfo1;tab-stops:13.25pt;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:105%;mso-themecolor:text1;%22%3EIndependently manage initiatives within the CRM, Personalization, and Loyalty teams to include data management and analysis, and development of executive-level communications and presentations.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoBodyText%22 style=%22line-height:105%;margin:.7pt 25.85pt .0001pt .5in;mso-list:l0 level1 lfo1;tab-stops:13.25pt;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:105%;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:105%;mso-themecolor:text1;%22%3ESupport broader Digital Experience initiatives, ensuring MBFS requirements and objectives are integrated with MBUSA workstreams and projects.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoBodyText%22 style=%22line-height:105%;margin:.7pt 25.85pt .0001pt .5in;tab-stops:13.25pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22border:1.0pt none windowtext;mso-border-alt:none windowtext 0in;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;padding:0in;%22%3E%3Cstrong%3E%3Cu%3EDecision Making%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EDelivering Value: Digital Sales Experience Analyst provides support in the operational value stream to ensure the full value of every release is realized.%3C/span%3E%3Cspan style=%22mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22%3EThis includes helping Marketing, sales and operations, to prepare for product%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E launches.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EUnderstanding and supporting requirement gathering for the backlog through PI Planning Sessions with MBUSA and MBFS.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Calibri%26quot;,sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3ESupporting product strategy and vision: When appropriate, the Analyst works with Solution Management during Pre- and Post-PI Planning to document requirements and testing requirements for the product vision.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E

Qualifications

• Bachelor‘s Degree (accredited school) or equivalent work experience with emphasis in Business Management, Project Management, Marketing

• 3-5 years (total) of experience in the following:  Automotive Business, Digital Marketing, Multinational Business, Business Management (strategic planning, budget/ resource planning and responsibility, communication, process methodology)

• Proven experience in digital experience analysis, with a focus on testing and reporting within the automotive finance industry or a related field.

• Strong analytical skills with the ability to interpret data, identify trends, and generate actionable insights to improve the digital customer experience.

• Proficiency in using testing tools and reporting platforms.

• Strong communication skills with all levels of the organization.
• Ability to understand and manage complexity.
• Business acumen and broad understanding of the automotive industry and business drivers.
• Strong sense of iniative and urgency.
• Understanding of SPAM and data privacy laws, and high discretion with regard to customer and company data.
• Familiarity with Salesforce Marketing Cloud Personalization, Data Cloud, or other cloud-based CRM platforms.
• Soft Skills: driven-to-win, open-minded, strategic-thinking, persistent, team-player.
• Language skills: English (must).

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.