New York Life
New York City or
Senior Associate - Contact Center Experience Designer
We tailor your resume to this role and apply for you in seconds.
Apply to Senior Associate - Contact Center Experience Designer at New York LifeJob details
- Location
- New York City or
- Work type
- Hybrid
- Compensation
- $111,500 - $159,000/yr
- Posted
- Jun 2, 2026
- Apply on
- careers.newyorklife.com
About this role
5+ years experience in contact center business analysis or CX design, bachelor's degree or equivalent, experience with contact center technologies (AWS Connect, Genesys Cloud, NICE CXone, Avaya, Cisco, Five9), and proficiency with Lucidchart, Miro, Visio, Jira, or Confluence.
What you'll do at New York Life:
- designing journeys
- gathering requirements
- analyzing performance
Apply to this Senior Associate - Contact Center Experience Designer role at New York Life with a tailored resume on ApplyBolt.
Ready to apply to New York Life?
We tailor your resume to this role and apply for you.