New York Life Insurance
Senior Associate - Contact Center Experience Designer (Remote, any state, US)
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Apply to Senior Associate - Contact Center Experience Designer (Remote, any state, US) at New York Life InsuranceJob details
- Work type
- Remote
- Compensation
- $111,500 - $159,000/yr
- Posted
- Jun 2, 2026
- Apply on
- jobs.newyorklife.com
About this role
5+ years in business analysis, CX design, or product ownership in contact center or customer service; strong knowledge of contact center tech; experience designing IVR, omnichannel journeys; excellent stakeholder facilitation and communication; proficient with process mapping tools.
What you'll do at New York Life Insurance:
- Design customer flows
- Map journeys
- Collaborate with teams
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