Senior Associate, Product Manager - Capital One Travel

About the Role

Do you want to build and launch new Capital One Travel experiences from 0-to-1? Do you want to scale these features to millions of travel eligible customers? Do you dream of well-designed and intuitive products and customer experiences? Do you want to be part of a highly innovative team within a growing organization? If you answered yes to all of these questions, then this product management role at Capital One may be a fit for you.

Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel. Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital one’s Premium Products and Experiences organization. We aim to grow an industry leading travel booking platform that customers love and deliver unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.

In this role you will:

• Launch net new Capital One Travel experiences by working across cross-functional internal and external partners
• Be the intent owner for multiple pieces of intent, working seamlessly across both backend and front end developers to bring customer facing experiences to life
• Ideate, prioritize, build, test, and measure net new features to accelerate customer adoption and engagement
• Enable growth by leading A/B tests & experimentations to drive impact across Acquisition, Activation, Engagement, Retention, and Revenue metrics
• Develop and deliver on best in class testing strategies to ensure that we consistently launch the highest performing product features.
• Put the best of travel booking technology into the hands of millions who are excited to travel.
• Dream up and deliver on new travel features and experiences, developing the product strategy and backlog for Capital One Travel in close partnership with our business peers.

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered
  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Business Focused
  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Technology Driven
  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• Transformational Leadership
  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you
• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work
• Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships