New York Life Insurance
Cleveland, Ohio

Senior Associate, Voice of the Customer (Cleveland, OH, US)

Hybrid$90,000 - $128,500/yrPosted May 19, 2026

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Job details

Location
Cleveland, Ohio
Work type
Hybrid
Compensation
$90,000 - $128,500/yr
Posted
May 19, 2026
Apply on
jobs.newyorklife.com

About this role

Experience in customer experience, insights, analytics, or service operations; strong analytical and storytelling; able to influence without direct authority; experience with surveys and operational metrics.

What you'll do at New York Life Insurance:

  • Design surveys
  • Govern surveys
  • Analyze results

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About New York Life Insurance

New York Life Insurance
Cleveland, Ohio