Senior Customer Services Clerk

About the Department

The City of Fresno is offering an exceptional career opportunity for an experienced, customer-service professional. As a Senior Customer Services Clerk, you will lead staff, support complex customer inquiries, and ensure efficient, accurate, and courteous processes. If you are a detail-oriented problem solver, apply now!

Duties may include, but are not limited to, the following:

• Resolve customer inquiries regarding rates, fees, services, and regulations.
 • Assist staff in addressing complex and difficult customer service issues.
 • Produce bills, reports, and files using standard software applications.
 • Contact customers regarding service, billing, and tax assessment concerns.
 • Train and provide lead direction to customer service and clerical staff.
 • Process payments, research returned checks, and determine appropriate charges.
 • Grant extensions, establish payment plans, and adjust utility bills as needed.
 • Research transactions and input accurate adjustments and corrections.
 • Communicate with other agencies and support departmental procedures.

• Perform related duties as assigned.

The duties, work location, and schedule of this position may vary by assignment, please inquire about specific details if called upon for an interview. 

Explore the job specification for additional position details.

The current vacancies exist in the Retirement Department. This classification also exists in the Planning & Development, Public Utilities, and Finance departments. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: 

Option 1:

Two (2) years as a Customer Services Clerk with the City of Fresno

Option 2:

Possession of a high school diploma or GED and completion of nine (9) units in accounting, mathematics, or related coursework

AND

Two (2) years of increasingly responsible full-time general customer service and financial record keeping.

Additional Requirements 

Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. 

Possession of a valid California Driver's License may be required at time of appointment and maintained throughout time of employment. Candidates considered for hire may be required to provide proof of a valid driver's license and current copy of their driving record. 

Bilingual abilities may be required to meet community and operational needs.

The Selection Process

The examination process may consist of the following: 

Written Examination - 100%: The written examination may be conducted online and is designed to assess a candidate's knowledge of financial recordkeeping procedures, basic mathematical procedures and calculations, skill to operate modern office equipment including a computer, ability to establish and maintain effective working relationships, provide lead direction and other subject matter designed to test the knowledge, skills and abilities of a Senior Customer Services Clerk.  

Candidate must achieve a passing score on the Written Examination to qualify for placement on the eligible list.

The written exam is tentatively scheduled for the week of August 31st, 2026.

Veteran’s Preference

If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.

Benefits

Unit 3 Non- Supervisory White Collar  The Fresno City Employees Association, Inc. (FCEA)
BENEFIT	DESCRIPTION
HEALTH INSURANCE	The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT	IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION	Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE	Accrue 8 - 14.66 hours per month based on years of service
SICK LEAVE	8 hours per month, available after 90 days.
SUPPLEMENTAL SICK	40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS	Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY	Provided through California SDI program
BILINGUAL PREMIUM	PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT (HRA)  Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.
RETIREMENT -City of Fresno Retirement Systems, one of the best funded public systems in the state.  Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program):an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years.  Participation minimum is age 50 and vested.  Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Additional information regarding the City of Fresno benefits is available at  https://www.fresno.gov/personnel/human-resources-support/#tab-1

Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.

Supplemental Questions

Required Question

Agency Information

EmployerCity of FresnoAddress 2600 Fresno St., Personnel Services Department

Fresno, California, 93721 Phone559-621-6950
Website https://www.fresno.gov/