Senior Driver License Technician (Parker)
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Apply to Senior Driver License Technician (Parker) at State of ColoradoJob details
- Location
- Parker or Douglas County or Colorado
- Work type
- Onsite
- Compensation
- $51,360 - $53,928/yr
- Posted
- 4 days ago
- Apply on
- governmentjobs.com
About this role
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
Description of Job
Division of Motor Vehicles (DMV)
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Senior Driver License Technician DUTIES:
The employees in these positions ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. These positions function as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered high volume customer
service related positions.
This position is an advanced technician in a driver's license office. Duties include, but are not limited to:
Handles and resolves more difficult customer complaints and/or concerns;
Processes complicated, or more difficult applications;
Delivers certification training (DLF) to Technician I and II positions; teaching the necessary knowledge and skills required to perform job tasks efficiently and accurately;
Assists with training new employees; assists the driver's license program trainer with skills assessments required at the completion of training;
Occasionally operates as the floor lead, relieving employees for breaks; monitors work flow; etc.
Performs all functions of line staff, including issuing documents, performing drive tests, etc., when business dictates.
May be required to perform overrides and audit documents for accuracy as necessary
Clearing Gates in Central Server
May be required regularly to perform the duties of a Technician I and II in a Driver License Offices;
This position reports onsite at the Parker Driver License Office, located at 17924 Cottonwood Dr, Parker CO 80134 . May be required to travel and work between multiple Driver License Offices.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Applications will not be considered from any individual not specifically covered by strict eligibility requirements.
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have Colorado address and a valid Colorado State issued Driver's License at the time of application.
Class Code & Classification Description:
MINIMUM QUALIFICATIONS:
Experience Only:
Three (3) years of relevant experience in a high volume customer service workplace, with at least 1 year as a Technician I and/or Technician II within a Driver License Office.
OR
Education and Experience:
A combination of related education and/or relevant experience in a high volume customer service workplace, with at least 1 year as a Technician I and/or Technician II within a Driver License Office, equal to three (3) years total.
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
Preferred Qualifications:
Experience as a lead worker or mentor
State experience in a high volume, regulatory customer service environment
Proficiency using Google Apps
Excellent communication and interpersonal skills
Demonstrated ability to work independently
Proven success organizing and tracking workload
Prior work in cash handling and balancing receipts
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
- Have an assigned State fleet vehicle
- Are required to operate a vehicle as part of the position
- Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Inbox at [email protected]
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
Benefits
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
Supplemental Questions
- Yes, I acknowledge
- No, I do not acknowledge
- Yes
- No
Required Question
Agency Information
EmployerState of ColoradoAddress See the full announcement by clickingthe "Printer" icon located above the job title
Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/