exl Service.com (India) Private Limited
Senior Engagement Manager
Job details
- Work type
- Hybrid
- Compensation
- $185,000 - $205,000/yr
- Posted
- Mar 23, 2026
- Apply on
- fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com
About this role
Location: Hybrid/Remote
Reports To: VP, Head of Sports & Gaming
Base Salary range - $185k to $205K
Role Overview
We are seeking a highly motivated Senior Engagement Manager to drive growth, manage key relationships, and ensure delivery excellence across EXL’s Sports & Gaming portfolio. The individual will be responsible for owning client accounts, deepening relationships with senior stakeholders, expanding scope across EXL’s offerings (Analytics & AI, Data Management, Digital Engineering, F&A, CX Ops), and ensuring alignment between client needs and EXL’s capabilities.
Responsibilities
Key Responsibilities
- Account Management & Growth
- Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers).
- Develop and execute account growth strategies aligned with client priorities and EXL’s offerings.
- Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams.
- Sales & Business Development
- Drive revenue growth through both farming and hunting:
- Expand existing accounts with new solutions and services.
- Prospect and convert new Sports & Gaming clients in partnership with EXL’s sales teams.
- Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure.
- Lead proposal development, commercial negotiations, and deal closures.
- Meet or exceed quarterly and annual sales targets.
- Drive revenue growth through both farming and hunting:
- Client Engagement & Advisory
- Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies.
- Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges.
- Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.
- Delivery Oversight
- Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs.
- Monitor client satisfaction and proactively address any issues or risks.
- Translate client feedback into actionable improvements for EXL teams.
- Internal Collaboration
- Work closely with EXL’s capability leaders across Analytics, AI, Data Management, Digital Engineering, F&A, and Operations.
- Support solution development and go-to-market strategy for Sports & Gaming vertical.
- Contribute to thought leadership, case studies, and client presentations.
Qualifications
Qualifications
- 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries.
- Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage.
- Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption.
- Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred.
- Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field).
- Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations.
- Strong communication and presentation skills with the ability to deliver at the executive level.
- Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction.
- Willingness to travel (30–40%) to client locations, league offices, and major events.
- Bachelor’s degree required; MBA or equivalent preferred.
About Company
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
Company
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.