JOB SUMMARY
The LVN utilizes the nursing process to assess and identify the individual needs of patients through observation of disease symptoms, emotional state, laboratory reports, cultural and socio economic background and response to medical regimen and treatment. The position will report to the practice manager and clinically under the direction of the RN manager, s/he will assist with including but not limited to: medication prep, medication authorization, patient coordination, review of new patient referrals, triage provider in basket messages, and assist with rooming patients as needed.
This individual will utilize his/her good customer service and communication skills on a daily basis via phone/electronic contact, mail correspondence, and personal contact with both internal and external customers. This employee will utilize computer skills in ApeX and other UCSF computerized programs. This individual supports the standards of the policies and procedures of the practice, and is responsible for maintaining current knowledge of pharmacology and competency in modes of administration, and complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, and administrative and clinical practice. S/he is required to adhere to the Telephone and House Standards as adopted by the Medical Center, as well as demonstrating UCSF’s PRIDE values and the AIDET fundamentals of communication in all patient care and stakeholder interactions.
Responsibilities
DUTIES & ESSENTIAL JOB FUNCTIONS
Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.
% of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
20% | Yes | Assessment Identifies the needs and responses of patients to medical regimen and treatment through observation of symptoms, emotional state, and cultural -socioeconomic backgrounds.. Recognizes and reports specific physical and emotional conditions/needs/concerns of the patient to appropriate members of the health care team. Alerts a provider of unusual observations of patients to facilitate immediate attention, e.g. chest pain, shortness of breath. Learns how to respond in a code blue scenario and understands use of emergency equipment. Reports emergency or unsafe patient care conditions on the Incident Reporting System and to the management team.
|
10% | Yes | Planning Works cooperatively and participates with the health care teamlet to discuss patient’s alternatives to health care services and to develop short and long range goals to meet the patient’s needs. Plans as appropriate for the needs of patient using knowledge of physical and emotional processes as well as cultural and socioeconomic backgrounds. Identifies appropriate resources (e.g., family, significant others, monetary, community organizations, online or written teaching tools) in planning for patient care.
|
40% | Yes | Implementation/Evaluation Provides individualized nursing care which responds to the growth and developmental needs of patients and demonstrates an understanding of the range of treatment required by the patient. Demonstrates ability to provide appropriate care based on the needs of a specific individual, including that individual’s age. Sets up and maintains cleanliness of exam rooms including periodic exam room disinfection and organization and removal of expired supplies. Performs intake process and engages in in reach and outreach to support practice quality initiatives and to support the model of population management. Provides for patient’s physical and emotional privacy. Prepares for and instructs patients about specific diagnostic and therapeutic procedures and treatments. Uses appliances and equipment correctly and maintains safe practice. Evaluates and documents patients’ responses to nursing care in the electronic medical record, including pre/post procedures and treatments. Uses knowledge of cognitive, physical, emotional and chronological maturation process in evaluating care for all ages of patients. Administers and documents the administration of medication while maintaining current knowledge of pharmacology and competency in modes of administration. Documents telephone messages and chart notes in a thorough and grammatically correct manner. Responds appropriately in emergencies. Is knowledgeable about the contents of the code blue cart and/or the emergency kits, and can initiate and assist in CPR. Understands the procedures for medical emergencies, code blue and other emergency/disaster situations. Participates in safety drills. Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by JCAHO/Title 22/NCQA. Completes annual competency testing as specified by the individual practice.
|
10% | Yes | Coordination/Continuity/Communication Organizes activities based on the needs of patients while maintaining the effective flow of patients through the practice. Adjusts clinical support activities to reflect changes in priorities during practice sessions. Maintains open communication and facilitates continuity of care for patients/and or family with members of the health care team through phone contact, verbal interaction. Maintains accurate, records and documentation which include patient complaints, nursing observations, interventions and care plan, nursing actions/teaching performed and patient response to the action. Obtains, records, and conveys information, clearly and concisely. Demonstrates courtesy, common sense, and follow-through in all telephone/electronic communications, maintaining the Telephone Standards as established by the Medical Center. Completes all tasks within assigned InBasket to include cross-coverage of InBaskets of other teamlets and other practices across primary care. Fosters/maintains positive public relations (patients, family, visitors and staff). Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients perceive interactions as positive and supportive. Demonstrates ability to work as a team member with providers, supervisors, fellow nursing staff and clerical/administrative staff within the teamlet structure, with the practice team and in cross-organization relationships. Participates in daily huddles to support efficient and patient-centered care. Demonstrates Everyday PRIDE values and the AIDET fundamentals of communication in all patient care stakeholder interactions.
|
5% | Yes | Advocacy/Education Participates in identifying and documenting the educational needs of patients. Provides patients with the necessary information to make informed decisions utilizing available resources and making referrals appropriately. Informs patients/families about services available at UCSF MedicalCenter and in the community. Utilizes and maintains updated educational resources. Provides and reinforces patient health teaching by utilizing language which patient and family can understand. Utilizes and documents interpreting services as appropriate. Verifies patient/family understanding through return demonstration, either verbal, physical or written. Utilizes available educational resources. Participates in review and/or revision of educational materials. Participates in patient action planning and health coaching activities.
|
10% | Yes | Performance Improvement Participates in Performance Improvement (PI) activities to include ongoing health coaching training, health care maintenance support and Patient-Centered Medical Home recognition. Makes recommendations regarding PI topics or problems; and assists in data collection. Reports and follows up on issues that effect environment and safety. Maximizes resources by seeking assistance from appropriate support, effectively using supplies, making suggestions for improved approaches, assists in cost effective practices.
|
5% | Yes | Self-Development/Professionalism Attends classes, conferences, workshops and staff meetings applicable to practice needs. Shares information from programs attended. Attends and participates in staff meetings. Complies with work related policies, including license renewal, annual PPD, CPR certification, use of benefit time, and dress code including identification policy. Completes all required local and Ambulatory competencies as well as online training. Refrains from using the internet or cell phone during normal work hours. Contributes to the orientation and learning experiences of other members of the health care team. Complies with departmental scheduling guidelines; i.e. starts work at times scheduled, completes work in a timely manner. Adheres to Patient Centered Medical Home standards.
|
0 | | |
0 | | |
0 | | |
0 | | |
| | |
0% | | (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
Qualifications
Required qualifications:
- Licensed as a Vocational Nurse in the State of California
- Minimum of 3 years of experience as an LVN in an ambulatory clinic.
- Knowledge and abilities essential to the successful performance of the duties assigned to the position, including demonstrated excellent communication skills, problem-solving ability, and high comfort level with learning new technology/systems.
- Basic computer/keyboarding skills.
- Prior experience with electronic systems/records.
Preferred qualifications:
- Recent LVN experience in a Neurology clinic
- Recent experience in Epic EHR
- Recent experience medication reconstitution
Licenses/Certifications:
- Licensed as a Vocational Nurse in the State of California
- Current American Heart Association BLS Certification
About Company
Dealing with an illness can be a very difficult time for patients and their loved ones. At UCSF Health, experienced and sensitive social workers in our Department of Social Work are available to assist patients and their families cope with the many psychological and social issues that may arise when facing illness, hospitalization and medical treatment. Our social workers act as patient advocates by serving as counselors, helping to find resources, and solving problems. Any concerns related to the psychological, practical, and social well-being of each patient or their loved ones may be discussed openly with our social workers.
Company
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as
our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available
here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.