Senior Manager of Team Member Experience and Engagement- Reno, NV

• Demonstrates commitment, adherence, and alignment to Caesars Entertainment’s mission vision and values in all interactions and decisions
• Ensures timely and thorough case management

• Assists management in identifying and resolving employment-related questions/concerns while maintaining and respecting confidential information

• Conducts and oversees workplace investigations involving employee complaints, policy violations, harassment, discrimination, workplace violence, and other sensitive matters, ensuring timely resolution and compliance with company policies and applicable laws.

• Ensures compliance and completion of ADA interactive and accommodation process and manages worker’s compensation claims
• Promotes diversity, equity, and inclusion and drives Company culture through engaging activities

• Demonstrated experience conducting workplace investigations and preparing clear documentation, findings, and recommendations.

• Develops, implements, and evaluates team member engagement, recognition, and retention programs that support company culture and improve the overall employee experience

• Ensures compliance with federal, state, and local employment laws, company policies, collective bargaining agreements, and regulatory requirements.

• Analyzes engagement, retention, turnover, attendance, and employee relations data to identify trends and recommend solutions that support business objectives.

• Lead cross-functional collaboration by interacting with all levels of team members and act as the bridge between Human Resources, Operations, and all stakeholders

• Counsels team members on corporate benefits, salary, union affiliation (if applicable) and corporate environment

• Coordinates and executes special events initiated by Human Resources

• Directly supervises the TMEE Specialists and HR Coordinator
• Provides training, education and counseling to the TMEE Specialists on HR practices, policies, procedures and guidelines

• Conducts performance reviews and coaching conversations

• Develops team goals and priorities

• Monitor workloads and ensure service delivery standards

• Mentors and develops HR staff

• All other duties as assigned

• Available to work various shifts and a flexible schedule

• Previous team member, labor and union relations experience strongly preferred

• Working knowledge of team member and labor laws required

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Human Capital Management (HCM) systems such as Workday, Oracle, UKG, or similar platforms

• Excellent written and verbal communication skills with all levels in the organization

• Demonstrates organizational and planning skills

• Program management skills including managing details, keeping multiple tasks/projects on track and following through to completion

• Demonstrates ability to go beyond the scope of a project to understand business strategy and highlight opportunities where we can add more value

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Ability to use deductive reasoning and analytical/critical thinking when working with departments on investigations, including sensitive issues such as harassment and/or violence

• Demonstrates highest level of confidentiality and professionalism

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in Human Resources or business-related field, preferred

• Certificate/License: PHR or SPHR preferred but not necessary

• Five or more years of progressive Human Resources experience, including employee relations, investigations, and leadership responsibilities required. Experience in a hotel, hospitality, gaming, or casino environment strongly preferred

• Read, write and communicate verbally in English and Spanish strongly preferred

ADDITIONAL REQUIREMENTS

• Must work on-site full time

• Must be able to respond to visual and aural cues

• Must have manual dexterity to operate all office equipment 

• Must be able to maneuver around office and property

• Must be able to lift and carry up to 30 pounds 

• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job 

• Office environment may include variable temperature and lighting levels

• Casino environment may include smoke and variable temperature, lighting and noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.