Senior Manager - Strategic Planning

• Lead the development, execution, and continuous refinement of the enterprise change management strategy, roadmap, and implementation plan for the Oculus transformation program.

• Own change management governance, ensuring milestones, dependencies, risks, and readiness activities are effectively managed across multiple workstreams.

• Develop integrated communication strategies for customers, field teams, and internal stakeholders, ensuring timely, consistent, and impactful messaging throughout the program lifecycle.

• Partner closely with Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and other stakeholders to assess downstream impacts, coordinate change activities, and drive execution.

• Build executive presentations, communications, and decision materials that provide visibility into program progress, risks, and key decisions.

• Lead stakeholder engagement by identifying impacted audiences, defining communication and enablement needs, and driving organizational readiness.

• Foster strong partnerships across American Express, AENB, regulators, and external partners to support successful program execution.

Required Qualifications

• Demonstrated experience leading enterprise change management initiatives supporting large-scale transformation programs. 
• Exceptional written, verbal, and executive presentation skills. 
• Strong program governance, organizational planning, and risk management capabilities. 
• Experience managing multiple priorities in a fast-paced, highly matrixed environment.  

• Bachelor's degree required. 

  Preferred Qualifications

• Proven ability to develop and execute communication strategies across executive, field, customer, and cross-functional audiences. 
• Proven ability to influence senior leaders and drive alignment without direct authority. 
• Ability to simplify complex business and technology changes into clear, actionable communications.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.